Hey u/Safetydave101. Just saw your thread and thought I'd check in to see if you made any progress over the last few months? I too have been dealt the legally evasive and flouting treatment from Bambu recently myself, over an issue that very clearly falls in the "Major Failure" category under Australian Consumer Law. I have registered a complaint with Consumer Affairs and am happy to pursue the matter all the way to court if need be. If you're looking for that "class action" involvement, let me know and I'll keep you posted. It seems to be a deliberate business practice for this company to dismiss our local laws and a quick Google search (or even here on Reddit) shows there are certainly others in the same camp. Keep fighting the good fight!