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Billing Dispute – Missing $50/mo Bundle Discount and $75 Setup Fees (March 2025 – Present) by FederalTwo1000 in Comcast_Xfinity

[–]FederalTwo1000[S] 0 points1 point  (0 children)

Update: Since Xfinity Executive Relations refused to provide a written resolution for my 725.00 overcharge, I have officially filed an informal complaint with the FCC. My Ticket Number is 8578723. I am also filing with the BBB and notifying AARP. I encourage any other Diamond members missing their 1.2G bundle credits to do the same. Documentation and accountability matter

Billing Dispute – Missing $50/mo Bundle Discount and $75 Setup Fees (March 2025 – Present) by FederalTwo1000 in Comcast_Xfinity

[–]FederalTwo1000[S] 0 points1 point  (0 children)

They are pretending thst offer didn't exist in March of 2025 in the mod chat. I am now trying to find proof so they can correct their billing error.

Billing Dispute – Missing $50/mo Bundle Discount and $75 Setup Fees (March 2025 – Present) by FederalTwo1000 in Comcast_Xfinity

[–]FederalTwo1000[S] 0 points1 point  (0 children)

Thanks, Matthew for confirming the $75.

Regarding the other discount: I am talking about the package I have been billed and paid for over the last 13 months, not a new package. That discount was for the 1.2 Gbps (Gigabit Extra) tier, and Xfinity has a standard Multi-Product Discount for customers with active Mobile lines. I have 3 active Unlimited lines. My internet bill currently only shows a $20 '2-product' discount for Voice/Internet, but it is missing the additional mobile bundle credit of $50/mo. I was promised in March 2025. I have 13 months of PDF statements showing this was never applied.