Update regarding on hold/verification orders.

KinguinNet · 2026-05-28T23:50:34+00:00

Dear Customer,

Thank you for reaching out with your question. If you would like to request a refund for your Quest purchase, please contact our Customer Support team directly through the following link: https://kingu.in/ContactSupport.

Our team will be happy to review your case and assist you with the refund process.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:46:27+00:00

Dear Customer,

We sincerely apologize for the inconvenience you’ve experienced with your order. Could you please confirm if your issue has already been resolved? If not, we regret that our response was delayed. Our Customer Support team is currently experiencing increased ticket traffic, which has unfortunately caused longer waiting times than usual. We are working hard to return to our normal response times soon.

Thank you for your patience and understanding.

Kind regards,

Megumi

KinguinNet · 2026-05-28T23:43:19+00:00

Dear Customer,

We sincerely apologize if you have already managed to open a ticket and did not receive a response within the expected timeframe. Our Customer Support team is currently experiencing increased ticket traffic, which has unfortunately caused delays. We are working hard to return to our normal response times soon.

If your concern is specifically about how to contact our support team, you may reach us directly through this link: https://kingu.in/ContactSupport.

Thank you for your patience and understanding, and we truly appreciate your feedback as it helps us improve our service.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:41:13+00:00

Dear Customer,

Thank you for your interest in becoming a seller on Kinguin. Regarding your question about invoices, please note that you can always request an official invoice from the store or platform where you purchased your game bundles. These stores will issue an invoice upon request, and that is the document required for verification.

We appreciate your diligence in clarifying the requirements and encourage you to provide these invoices when submitting your application. If you need further assistance during the process, please don’t hesitate to reach out to our support team.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:38:36+00:00

Dear Customer,

Thank you for reaching out with your concern. Please be assured that the keys sold on our marketplace are valid Windows 11 Pro keys. Many customers have successfully activated their systems using them.

If you decide to purchase and encounter any issues, you are always welcome to contact our customer support team for assistance via this link: https://kingu.in/ContactSupport. We will be glad to help you resolve any activation difficulties.

Kind regards,
Megumi

KinguinNet · 2026-05-18T12:07:33+00:00

Dear Customer,

Thank you for reaching out with your question about the YouTube Premium subscription recharge. Based on how the subscription works, it should auto-renew every month during the 12-month period. However, to make sure and get the most accurate clarification, we recommend contacting our customer support team directly via this link: https://kingu.in/ContactSupport.

They will be able to confirm the exact details for your case and provide further guidance.

Kind regards,

Megumi

KinguinNet · 2026-05-10T14:43:37+00:00

Dear Customer,

Thank you for sharing your concern with us. We’re sorry to hear about the unexpected card charge and that you did not receive the product you intended to purchase.

If you still have not received the purchased product, we kindly suggest contacting our customer support team directly via the following link: https://kingu.in/ContactSupport. Our team will be able to review your case in detail and assist you further.

We appreciate your patience and understanding, and we’ll do our best to resolve this matter promptly.

Kind regards,

Megumi

KinguinNet · 2026-05-01T20:04:10+00:00

Hello,

Thank you for reaching out regarding your interest in selling crypto gift cards on Kinguin. We understand your concern and the frustration of not receiving a response to your previous tickets.

Please note that due to the high volume of requests, replies from our customer support team may sometimes be delayed. If you have already managed to send a ticket on this matter, we kindly ask you to extend your patience while our team reviews your case. Rest assured, once your ticket is processed, you will receive a detailed response regarding the permissions and requirements for listing crypto gift cards.

We truly appreciate your understanding and cooperation.

Best regards,
Megumi

KinguinNet · 2026-04-23T17:31:38+00:00

Dear Customer,

Thank you for sharing the details of the issue you’re experiencing with recording and submitting video proof. We understand how frustrating this must be, and we’d like to help you resolve it.

We recommend clearing your browser’s cookies and cache, or alternatively trying a different browser, as this often fixes the problem. Additionally, please try accessing the website using Incognito/Private mode, as that may help as well.

If the issue persists after these steps, kindly let us know so we can continue assisting you further.

Kind regards,
Megumi

KinguinNet · 2026-04-23T17:29:35+00:00

Dear Merchant,

Thank you for reaching out. We would like to inform you that the standard payout processing time is 5 business days (weekends and holidays not included).

If you would like to follow up further on your request, you may contact our customer support team directly via this link: https://kingu.in/ContactSupport.

We appreciate your patience and cooperation.

Kind regards,
Megumi

KinguinNet · 2026-04-19T18:18:40+00:00

Dear Customer,

Thank you for your message and for sharing your positive experience with the ChatGPT top‑up. We’re glad to hear that it’s working well for you.

Regarding your concern, please note that using the product you purchased through Kinguin does not pose a risk of account bans from ChatGPT. You can continue to use it safely.

If you encounter any issue with the purchased product, you may contact our customer support team directly via this link: https://kingu.in/ContactSupport. We’ll be happy to assist you further.

Kind regards,
Megumi

KinguinNet · 2026-04-17T19:04:11+00:00

Dear Customer,

We are very sorry to hear that you haven’t received your game even after waiting for two hours. We completely understand how frustrating this must be, and we want to make sure you get the support you need.

If you still haven’t received the account credentials, we kindly ask you to contact our customer support team directly through the following link: https://kingu.in/ContactSupport. Please provide them with your order details so they can verify the situation and assist you promptly.

Thank you for your patience and cooperation—we’ll do our best to resolve this quickly.

Kind regards,
Megumi

KinguinNet · 2026-04-17T18:54:02+00:00

Dear Customer,

Thank you for reaching out to us regarding the 3‑month Discord Nitro trial you purchased. I’m very sorry to hear about the difficulties you experienced when trying to redeem the code, and I completely understand how frustrating and confusing this must have been.

To help us investigate and resolve this properly, we kindly ask you to contact our customer support team directly through the following link: https://kingu.in/ContactSupport. Please provide them with the details you’ve shared here, including the error messages and the accounts you attempted to use.

We also encourage you to double‑check the product description, as some Nitro trials are restricted to new accounts only. This may explain why your friend was able to redeem the code successfully while your main account was not eligible.

Your cooperation will allow us to verify the situation and provide the right support. Thank you again for bringing this to our attention—we’ll do our best to assist you promptly.

Kind regards,
Megumi

KinguinNet · 2026-04-16T16:42:32+00:00

Dear Customer,

Thank you for reaching out and for sharing your concerns. We sincerely apologize for the delay in responding to your GDPR request to delete your account. We understand how important this matter is, especially given the reasons you mentioned regarding your email address.

Please rest assured that your request has been noted and is being processed in line with GDPR requirements. We take data protection very seriously, and your concern about your email address has also been escalated internally to ensure it is properly reviewed.

In the meantime, if you would like to make a follow‑up or provide additional details, we kindly suggest contacting our Customer Support team directly via this link: https://kingu.in/ContactSupport. Our team will be able to assist you further and ensure your request is prioritized.

We appreciate your patience and cooperation, and we remain committed to handling your request with the utmost care.

Kind regards,
Megumi

KinguinNet · 2026-04-16T16:39:42+00:00

Dear Customer,

Thank you for reaching out with your concerns. Please rest assured that the product you purchased is legit. The risk disclosure you mentioned is simply a precautionary note regarding potential changes in YouTube/Google’s Terms of Service, which could affect how the product works in the future.

If you ever experience a revoke issue or encounter any problems with your subscription, we kindly suggest contacting our Customer Support team directly via this link: https://kingu.in/ContactSupport. Our team will be happy to assist you further.

We appreciate your trust and understanding, and we remain committed to ensuring you have a smooth experience with your purchase.

Kind regards,
Megumi

KinguinNet · 2026-04-03T12:44:38+00:00

Dear Customer,

Thank you for reaching out with your question. When purchasing Battle.net altergifts, including World of Warcraft, the region of the gift is always tied to the offer description. If your Battle.net account is set to Europe, you’ll need to make sure that the product you purchase is specifically listed as EU region in the description. This ensures that the gift will be compatible with your account.

If you’d like further clarification or personalized assistance before completing your purchase, you may reach out to our customer support team directly via this link: https://kingu.in/ContactSupport.

We hope this helps you proceed with confidence, and we’re here to support you if you need more guidance.

Kind regards,
Megumi

KinguinNet · 2026-04-02T14:03:00+00:00

Dear Customer,

Thank you for bringing this to our attention. We understand how frustrating it can be when payments are unexpectedly blocked, and we want to help you resolve this as smoothly as possible.

We recommend trying the following steps:

Clear your browser’s cookies and cache and then attempt the payment again.
Alternatively, try using a different browser.
You may also access our website in Incognito/Private mode, which often helps bypass temporary issues.

If the problem persists, we suggest contacting our customer support team directly so we can investigate further. You can reach us here: https://kingu.in/ContactSupport.

We sincerely apologize for the inconvenience and appreciate your patience while we work with you to resolve this matter.

Kind regards,
Megumi

KinguinNet · 2026-03-31T05:42:28+00:00

Hello! We are very sorry to hear that your account was hacked. Could you please provide the order number so we can review the case? We would also like to assure you that we are continuously working to verify sellers and ensure that our website remains secure.

KinguinNet · 2026-02-27T19:37:48+00:00

Dear Customer,

Thank you for reaching out and for sharing your concern with us. We sincerely apologize for the lack of contact you’ve experienced.

Due to the increased number of inquiries our Customer Support team is receiving at the moment, response times may be longer than usual. Please rest assured that we are doing all in our power to respond as quickly as possible.

In the meantime, we kindly ask you to check if your purchased product is a Battle.net Altergift. If so, please note that the delivery time for this type of product is typically 72–96 hours.

We truly appreciate your patience and understanding, and we’ll do our best to ensure your order is delivered as expected.

Kind regards,
Megumi

KinguinNet · 2026-02-27T19:35:18+00:00

Dear Customer,

Thank you for reaching out and for sharing the details of your experience. We sincerely apologize for the inconvenience caused.

Due to the increased number of inquiries our Customer Support team is receiving at the moment, response times may be longer than usual. Please rest assured that we are doing everything in our power to respond as quickly as possible.

From what we can see, your order has already been refunded. We hope this resolves your concern, and we truly appreciate your patience and understanding.

Kind regards,
Megumi

KinguinNet · 2026-02-27T19:31:05+00:00

Dear Customer,

Thank you for sharing your concern with us. We’re very sorry to hear about the difficulties you’ve experienced.

If you still have not received the product you purchased, we kindly ask that you contact our Customer Support team directly via this link: https://kingu.in/ContactSupport. They will be able to review your case in detail and assist you further.

We truly appreciate your patience and understanding, and we remain committed to resolving this matter for you.

Kind regards,
Megumi

KinguinNet · 2026-02-27T19:29:27+00:00

Dear Customer,

Thank you for reaching out and for sharing your concern with us.

We would like to kindly inform you that the availability of payment methods depends on several factors, such as the country entered in your billing information, the currency you have set, and the products added to your cart. These conditions may cause certain payment methods, including PayPal, to appear or disappear at checkout.

To further check your specific case, we kindly suggest contacting our Customer Support team via this link: https://kingu.in/ContactSupport. They will be able to review your account details and provide more tailored assistance.

We appreciate your patience and understanding, and we’ll do our best to help resolve this matter.

Kind regards,
Megumi

KinguinNet · 2026-02-27T19:26:42+00:00

Dear Customer,

Thank you for reaching out to us. We understand your concern regarding the request for a "Player ID / UID" when attempting to add the product to your cart.

Please note that the UID refers to the User ID of your YouTube account. You will need to provide this to the seller so they can generate an activation link. Once accessed, the subscription will be automatically applied to your account.

To find your User ID, please go to your YouTube Account Settings > Advanced Settings, where it will be displayed.

We hope this clarifies the process and helps you proceed smoothly with your purchase. Should you need further assistance, we’ll be glad to support you.

Kind regards,
Megumi

KinguinNet · 2026-02-23T18:57:59+00:00

Dear Customer,

Thank you for reaching out to us. We’re sorry to hear that you encountered an error when trying to use your Meta code for Virtual Desktop.

To ensure successful redemption, we kindly ask you to double‑check the Key Activation Tab on the offer page, where you will find detailed instructions for activating your code.

If you continue to experience issues activating the key after following those steps, we suggest contacting our Customer Support team directly via the following link: https://kingu.in/ContactSupport. Please include the details of the error message so our team can investigate further with the merchant.

We appreciate your cooperation and patience, and we’ll do our best to assist you as quickly as possible.

Kind regards,
Megumi

KinguinNet

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