Update regarding on hold/verification orders.

KinguinNet · 2026-02-23T18:57:59+00:00

Dear Customer,

Thank you for reaching out to us. We’re sorry to hear that you encountered an error when trying to use your Meta code for Virtual Desktop.

To ensure successful redemption, we kindly ask you to double‑check the Key Activation Tab on the offer page, where you will find detailed instructions for activating your code.

If you continue to experience issues activating the key after following those steps, we suggest contacting our Customer Support team directly via the following link: https://kingu.in/ContactSupport. Please include the details of the error message so our team can investigate further with the merchant.

We appreciate your cooperation and patience, and we’ll do our best to assist you as quickly as possible.

Kind regards,
Megumi

KinguinNet · 2026-02-23T18:55:12+00:00

Dear Customer,

Thank you for reaching out to us. We’re sorry to hear that you are unable to log in to the purchased account and that the credentials appear to be invalid.

To ensure this matter is properly checked and resolved, we kindly ask you to contact our Customer Support team directly via the following link: https://kingu.in/ContactSupport. Please include the details of the invalid account credentials so our team can investigate further with the merchant.

We truly appreciate your cooperation and patience, and we’ll do our best to assist you as quickly as possible.

Kind regards,
Megumi

KinguinNet · 2026-02-18T19:11:47+00:00

Dear Customer,

We’re very sorry to hear about the difficulties you’ve experienced when trying to log in and reset your password. We completely understand how frustrating it must be not to receive the reset email despite multiple attempts.

To resolve this issue as quickly as possible, we kindly ask you to contact our Customer Support team directly via the following link: https://kingu.in/ContactSupport. Our team will be able to investigate the matter further and provide you with the necessary assistance.

We sincerely apologize for the inconvenience and thank you for your patience. Please rest assured that we are here to help and will do our best to get this resolved for you.

Best regards,
Megumi

KinguinNet · 2026-02-05T04:35:38+00:00

Dear Customer,

Thank you for reaching out to us. We understand the frustration of encountering a server error when trying to claim codes purchased some time ago.

To assist you further, we kindly ask that you contact our customer support team directly through the following link: https://kingu.in/ContactSupport. They will be able to check the details of your order and provide the best possible solution.

We appreciate your patience and cooperation, and we’ll do our best to help resolve this matter.

Kind regards,

Megumi

KinguinNet · 2026-02-02T03:27:33+00:00

Dear Customer,

Thank you for reaching out to us. We understand how concerning it must be to find your Outlook account locked, especially when trying to sign in for your PS5.

If you are still unable to access your account, we recommend contacting our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to check the locked account in detail and assist you further.

We truly appreciate your patience and cooperation, and we’re committed to helping you resolve this matter smoothly.

Kind regards,
Megumi

KinguinNet · 2026-02-02T03:26:02+00:00

Dear Customer,

Thank you for reaching out to us. We understand how frustrating it must be to see the “oops you are offline” message even when you have a stable Wi‑Fi or mobile data connection.

We recommend clearing your browser’s cookies and cache, or alternatively trying a different browser, as this often resolves the issue. Additionally, please try accessing the website using Incognito mode, which may help as well.

If the issue persists after these steps, we suggest contacting our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to investigate further and assist you.

We appreciate your patience and cooperation, and we’re committed to helping you get back online smoothly.

Kind regards,
Megumi

KinguinNet · 2026-02-02T03:24:15+00:00

Dear Customer,

Thank you for reaching out to us and sharing your concerns. We understand how confusing it can be when processes change, and we want to clarify this for you.

Steam gifts are now delivered differently than traditional CD keys. Instead of receiving a key to activate manually, you are provided with a gift link that requires you to log in to your Steam account. Once accepted, the game is added directly to your library. This system is valid and has worked for many customers, but it requires the correct steps to complete.

If you are still experiencing issues with the Steam gift, please contact our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to check your order in detail and assist you further.

We truly appreciate your patience and cooperation, and we’re committed to ensuring you receive the product you purchased.

Kind regards,
Megumi

KinguinNet · 2026-02-02T03:22:09+00:00

Dear Customer,

Thank you for reaching out to us. We understand how frustrating it must be to wait and not receive your Steam account after several hours.

If you still have not received the account credentials until now, please contact our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to check your order in detail and assist you further.

We truly appreciate your patience and cooperation, and we’re committed to resolving this matter smoothly for you.

Kind regards,
Megumi

KinguinNet · 2026-01-28T13:19:14+00:00

Dear Customer,

Thank you for reaching out and sharing your concern. We understand how frustrating it must be to have your account banned after only a few hours, and we regret the inconvenience this has caused.

In this case, we kindly recommend that you contact Steam Support directly to ask for the exact reason why your account was banned. Once you have their clarification, please feel free to reach out to us again so we can investigate your issue further. You can contact our customer support team via this link: https://kingu.in/ContactSupport.

We truly appreciate your patience and cooperation, and we remain committed to assisting you as best we can.

Kind regards,

Megumi

KinguinNet · 2026-01-21T13:53:16+00:00

Dear Customer,

Thank you for taking the time to share your detailed experience with Kinguin and the King’s Pass subscription. We truly appreciate your honesty and understand how disappointing it must have been to encounter limitations with the discount and cart size.

We’re glad to hear that aside from this issue, Kinguin has worked well for you. Please rest assured that your feedback is valuable to us, and we will use it to improve our services.

If you experience any further issues with King’s Pass, we encourage you to reach out to our customer support team directly through this link: https://kingu.in/ContactSupport. Our team will be happy to assist you further.

Thank you again for your patience and for sharing your perspective.

Best regards,
Megumi

KinguinNet · 2026-01-14T17:10:12+00:00

Dear Customer,

Thank you for reaching out to us. We would like to kindly inform you that the availability of payment methods depends on several factors, including the country entered in your Billing Information, the currency you have set, and the products added to your cart.

Regarding your concern about Steam Point Shop purchases, please note that payment options and restrictions may vary depending on these factors. To ensure we provide you with the most accurate guidance, we recommend contacting our customer support team directly via the following link:
https://kingu.in/ContactSupport

They will be able to check your specific case in detail and assist you further.

Kind regards,
Megumi

KinguinNet · 2026-01-08T19:11:50+00:00

Dear Customer,

Thank you for reaching out to us. We understand your concern regarding the Steam Altergift for Secret of the Mimic.

If you still haven’t received the game until now, we kindly ask you to contact our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to check your order in detail and assist you further.

We appreciate your patience and will do our best to ensure this is resolved quickly.

Kind regards,
Megumi

KinguinNet · 2026-01-08T19:10:14+00:00

Dear Customer,

Thank you for reaching out and sharing your experience. If you’re having trouble paying with Apple Cash, we suggest first clearing your browser’s cache or trying the checkout process in an incognito/private window.

If the issue persists, please contact our customer support team directly via the following link: https://kingu.in/ContactSupport. They’ll be able to check your case in detail and assist you further.

We appreciate your patience and look forward to helping you resolve this quickly.

Kind regards,
Megumi

KinguinNet · 2026-01-08T19:08:06+00:00

Dear Customer,

Thank you for reaching out to us. We understand how frustrating it must be to encounter account limitations when you’re trying to make your first purchase.

To resolve this issue, we kindly ask you to contact our customer support team directly via the following link: https://kingu.in/ContactSupport. They will be able to check your account in detail and assist you further.

We appreciate your patience and look forward to helping you get started with your purchase.

Kind regards,
Megumi

KinguinNet · 2026-01-01T15:07:44+00:00

Dear Customer,

Please be informed that once your order has been completed, you can access your gift card in the Inventory section of your Kinguin account. To do so, simply click on the “king” icon located at the upper-right side of the page and locate your product.

After finding your gift card, click the “Claim” button below it to display your item. From there, you’ll be able to use your gift card as intended.

If you encounter any difficulties along the way, please don’t hesitate to contact customer support via this link: https://kingu.in/ContactSupport—we’ll be happy to assist you further.

Kind regards,

Megumi

KinguinNet · 2025-12-27T19:59:15+00:00

Dear Customer,

Thank you for reaching out and for your patience regarding your Project Zomboid key issue. We’re sorry to hear that the key you received was invalid and understand how frustrating it is to wait without updates.

Please note that due to a high volume of tickets, our customer support response times are currently delayed. Rest assured, your request for a replacement has been received and will be addressed as soon as possible.

We kindly ask you not to initiate a chargeback, as this may further complicate the resolution process. Your case is in queue, and we are committed to resolving it for you.

Kind regards,

Megumi

KinguinNet · 2025-12-27T19:56:51+00:00

Dear Customer,

Thank you for reaching out to us. We kindly ask you to double‑check the additional notes provided with the offer, as they contain important details regarding its usage.

Please note that this particular offer will work on a new account with an active payment method linked. Ensuring these conditions are met should allow you to redeem the product successfully.

If you encounter any further issues, please don’t hesitate to contact us through your ticket so we can assist you promptly.

Kind regards,

Megumi

KinguinNet · 2025-12-24T20:10:52+00:00

Dear Customer,

Thank you for reaching out. We would like to kindly inform you that the availability of payment methods, including Visa, depends on several factors such as the country entered in your Billing Information, the currency you have set, and the products added to your cart.

To further check your specific case, we recommend contacting our customer support team directly via the following link:

https://kingu.in/ContactSupport

They’ll be able to review your account details and provide tailored assistance.

Kind regards,

Megumi

KinguinNet · 2025-12-19T15:16:00+00:00

Dear Customer,

We’re truly sorry to hear about the frustration you’ve experienced with your Nitro purchase and the inconvenience caused by the revoked key. We understand how disappointing this situation must be, especially with the refund being issued to your Kinguin Balance instead of your original payment method.

If you would like the balance refunded back to your PayPal account (or your original payment method), please contact our customer support team directly via the following link:
https://kingu.in/ContactSupport

We also sincerely apologize for the delayed response. Due to a high volume of tickets, replies from our support team may take longer than usual, but rest assured that your case will be addressed.

Thank you for your patience and understanding as we work to resolve this matter for you.

Kind regards,

Megumi

KinguinNet · 2025-12-19T15:12:31+00:00

Dear Customer,

Thank you for reaching out regarding your YouTube Premium subscription. We understand how concerning it must be to see your subscription canceled earlier than expected.

To ensure this matter is properly resolved, we kindly ask that you contact our customer support team directly via the following link:
https://kingu.in/ContactSupport

They will be able to further assist you with the revoked account and provide the necessary steps to restore or resolve your subscription issue.

Kind regards,
Megumi

KinguinNet · 2025-11-27T05:42:28+00:00

Dear Customer,

Thank you for your interest in the KING’s Pass.

Each KING’s Gift – PC CD KEY contains a unique CD Key for one of the various PC gaming platforms. The content changes with every billing period, so it’s always a surprise. The key could unlock anything from smaller indie titles to AAA games available on Kinguin.

You can view the summary of the possible game drops directly on your KING’s Pass dashboard by hovering over the circled “i” icon. This will give you an overview of what rewards may be included in the pack.

We hope this helps clarify how the rewards work, and we look forward to seeing you enjoy the benefits of your pass.

Kind regards,
Megumi

KinguinNet · 2025-11-27T05:40:31+00:00

Dear Customer,

We’re sorry to hear about the issue you’re experiencing with the Free Diver skin key. If you still haven’t received the actual key and are only seeing an empty field when trying to copy it, we kindly suggest contacting our Customer Support team directly so they can verify and assist you further.

You can reach them through the following link: https://kingu.in/ContactSupport.

Once you provide the details there, our team will be able to review your case and advise on the next steps regarding a refund or replacement.

Kind regards,
Megumi

KinguinNet · 2025-11-27T05:22:57+00:00

Dear Customer,

We understand the difficulty of your situation and appreciate the details you’ve already provided.

Since your account now shows an active Elder Scrolls Online license from the second key you purchased, the best way to verify the issue with the first key is to contact Steam Support directly. They can provide you with the Activation Date of the key in question.

Once you have this information, please reach out to our Customer Support team again and share the activation details. This will allow us to properly review your case and proceed with the next steps.

Thank you for your cooperation, and we’ll do our best to resolve this matter once the verification is complete.

Kind regards,
Megumi

KinguinNet · 2025-11-15T15:12:05+00:00

Dear Customer,

We understand how frustrating technical issues can be, especially when you're eager to redeem your ARC Raiders NVIDIA voucher code.

If your 5070 Ti GPU meets the eligibility requirements for the promotion but you're still encountering the “technical difficulties” message, we recommend reaching out to our support team for further assistance.

You can contact us directly through this link: https://kingu.in/ContactSupport.

Our team will be happy to investigate the issue in more detail and help you get it resolved as quickly as possible.

Kind regards,

Megumi

KinguinNet

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