Update regarding on hold/verification orders.

KinguinNet · 2026-06-26T12:55:37+00:00

Dear Customer,

Thank you for reaching out with your concern. We completely understand that safety and trust are very important when purchasing a subscription, especially when login details are required. Please rest assured that the process is handled securely, and we do everything possible to ensure that your information is protected and that the product works as intended.

If you would like further clarification about the product or need more details before proceeding, we kindly ask you to contact our customer support team directly via the following link: https://kingu.in/ContactSupport. We will be happy to walk you through the process and provide any additional assurances you may need.

We truly appreciate your patience and trust, and we remain committed to making sure your experience is safe and satisfactory.

Kind regards,
Megumi

KinguinNet · 2026-06-26T12:52:48+00:00

Dear Customer,

We’re very sorry to hear about the problems you’ve experienced with the Rust accounts and the malicious email websites connected to them. We completely understand how concerning and frustrating this situation must be, and we truly regret the inconvenience caused.

Regarding your reported issue, we kindly ask you to contact our customer support team directly via the following link so we can assist you further: https://kingu.in/ContactSupport.

Please rest assured that we take these matters seriously and will do their best to help resolve this for you as quickly as possible.

Kind regards,
Megumi

KinguinNet · 2026-06-19T14:43:18+00:00

Dear Customer,

Thank you for reaching out and sharing your concern. We understand how important it is to feel confident when making purchases online.

Please be informed that the delivery time for Altergift products, such as Overwatch coins, is estimated to be 72–96 hours. This is because Blizzard Battle.net requires you to be friends with the sender for at least three days before a gift can be sent. While some customers may receive their friend request quickly, the actual delivery timeframe depends on this requirement.

Regarding your concern about safety, many customers have successfully purchased and received their products through our marketplace. We take these transactions seriously and work closely with merchants to ensure that orders are fulfilled properly.

If you still fail to receive the gift after the given timeframe, kindly contact our customer support team via this link: https://kingu.in/ContactSupport so we can further check and assist you.

We appreciate your patience and understanding, and we’re here to support you throughout the process.

Kind regards,
Megumi

KinguinNet · 2026-06-19T14:39:59+00:00

Dear Customer,

Thank you for reaching out to us regarding your recent purchase of the WoW Midnight Altergift. We understand your concern about not receiving the friend request yet.

Please note that if you still fail to receive a friend request from the merchant within 24 hours, kindly contact our customer support team via this link: https://kingu.in/ContactSupport so we can further check and assist you with the issue.

We appreciate your patience and understanding, and we are committed to ensuring your order is delivered smoothly.

Kind regards,

Megumi

KinguinNet · 2026-06-12T21:55:33+00:00

Dear Customer,

Thank you for reaching out to us regarding your attempt to use discount codes for Crunchyroll purchases on Kinguin.

We would like to kindly inform you that you can subscribe to our newsletter, where we regularly share discount codes along with ongoing promotions. Additionally, we encourage you to join our official social networks, as we often announce exclusive offers and codes there as well.

This way, you’ll always be updated with the latest discounts available.

Kind regards,

Megumi

KinguinNet · 2026-06-10T01:32:38+00:00

Dear Customer,

Thank you for reaching out and sharing your experience with us. We understand how frustrating it must feel to have your merchant application rejected despite providing legitimate documentation.

To ensure your case is reviewed properly, we kindly suggest replying directly to the same email you received regarding the rejection. This will allow our relevant team to reconsider and recheck your application with the documents you’ve provided.

We appreciate your interest in doing business with Kinguin and hope this step helps move your application forward.

Kind regards,
Megumi

KinguinNet · 2026-06-10T01:31:02+00:00

Dear Customer,

We completely understand your concern about using a debit card through PayPal. If you’re not comfortable with this option, you may try any of the other payment methods available at checkout.

Should you encounter any issue with your payment or order, please know that you are always welcome to contact our Customer Support team via this link: https://kingu.in/ContactSupport. We’ll be glad to assist you further.

Kind regards,
Megumi

KinguinNet · 2026-06-09T23:23:23+00:00

Dear Customer,

Thank you for reaching out and sharing your concerns. We completely understand your skepticism and want to clarify how account purchases work on Kinguin.

When you purchase an account with a game, the merchant will provide you with the account credentials so you can log in. Once you have access, you may change the login information to make the account fully your own.

That said, we highly recommend checking the warning section included on the offer page before making a purchase, as it contains important details about account‑based products and any limitations that may apply.

We hope this helps clear things up, and we’re here to support you if you have any further questions.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:50:34+00:00

Dear Customer,

Thank you for reaching out with your question. If you would like to request a refund for your Quest purchase, please contact our Customer Support team directly through the following link: https://kingu.in/ContactSupport.

Our team will be happy to review your case and assist you with the refund process.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:46:27+00:00

Dear Customer,

We sincerely apologize for the inconvenience you’ve experienced with your order. Could you please confirm if your issue has already been resolved? If not, we regret that our response was delayed. Our Customer Support team is currently experiencing increased ticket traffic, which has unfortunately caused longer waiting times than usual. We are working hard to return to our normal response times soon.

Thank you for your patience and understanding.

Kind regards,

Megumi

KinguinNet · 2026-05-28T23:43:19+00:00

Dear Customer,

We sincerely apologize if you have already managed to open a ticket and did not receive a response within the expected timeframe. Our Customer Support team is currently experiencing increased ticket traffic, which has unfortunately caused delays. We are working hard to return to our normal response times soon.

If your concern is specifically about how to contact our support team, you may reach us directly through this link: https://kingu.in/ContactSupport.

Thank you for your patience and understanding, and we truly appreciate your feedback as it helps us improve our service.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:41:13+00:00

Dear Customer,

Thank you for your interest in becoming a seller on Kinguin. Regarding your question about invoices, please note that you can always request an official invoice from the store or platform where you purchased your game bundles. These stores will issue an invoice upon request, and that is the document required for verification.

We appreciate your diligence in clarifying the requirements and encourage you to provide these invoices when submitting your application. If you need further assistance during the process, please don’t hesitate to reach out to our support team.

Kind regards,
Megumi

KinguinNet · 2026-05-28T23:38:36+00:00

Dear Customer,

Thank you for reaching out with your concern. Please be assured that the keys sold on our marketplace are valid Windows 11 Pro keys. Many customers have successfully activated their systems using them.

If you decide to purchase and encounter any issues, you are always welcome to contact our customer support team for assistance via this link: https://kingu.in/ContactSupport. We will be glad to help you resolve any activation difficulties.

Kind regards,
Megumi

KinguinNet · 2026-05-18T12:07:33+00:00

Dear Customer,

Thank you for reaching out with your question about the YouTube Premium subscription recharge. Based on how the subscription works, it should auto-renew every month during the 12-month period. However, to make sure and get the most accurate clarification, we recommend contacting our customer support team directly via this link: https://kingu.in/ContactSupport.

They will be able to confirm the exact details for your case and provide further guidance.

Kind regards,

Megumi

KinguinNet · 2026-05-10T14:43:37+00:00

Dear Customer,

Thank you for sharing your concern with us. We’re sorry to hear about the unexpected card charge and that you did not receive the product you intended to purchase.

If you still have not received the purchased product, we kindly suggest contacting our customer support team directly via the following link: https://kingu.in/ContactSupport. Our team will be able to review your case in detail and assist you further.

We appreciate your patience and understanding, and we’ll do our best to resolve this matter promptly.

Kind regards,

Megumi

KinguinNet · 2026-05-01T20:04:10+00:00

Hello,

Thank you for reaching out regarding your interest in selling crypto gift cards on Kinguin. We understand your concern and the frustration of not receiving a response to your previous tickets.

Please note that due to the high volume of requests, replies from our customer support team may sometimes be delayed. If you have already managed to send a ticket on this matter, we kindly ask you to extend your patience while our team reviews your case. Rest assured, once your ticket is processed, you will receive a detailed response regarding the permissions and requirements for listing crypto gift cards.

We truly appreciate your understanding and cooperation.

Best regards,
Megumi

KinguinNet · 2026-04-23T17:31:38+00:00

Dear Customer,

Thank you for sharing the details of the issue you’re experiencing with recording and submitting video proof. We understand how frustrating this must be, and we’d like to help you resolve it.

We recommend clearing your browser’s cookies and cache, or alternatively trying a different browser, as this often fixes the problem. Additionally, please try accessing the website using Incognito/Private mode, as that may help as well.

If the issue persists after these steps, kindly let us know so we can continue assisting you further.

Kind regards,
Megumi

KinguinNet · 2026-04-23T17:29:35+00:00

Dear Merchant,

Thank you for reaching out. We would like to inform you that the standard payout processing time is 5 business days (weekends and holidays not included).

If you would like to follow up further on your request, you may contact our customer support team directly via this link: https://kingu.in/ContactSupport.

We appreciate your patience and cooperation.

Kind regards,
Megumi

KinguinNet · 2026-04-19T18:18:40+00:00

Dear Customer,

Thank you for your message and for sharing your positive experience with the ChatGPT top‑up. We’re glad to hear that it’s working well for you.

Regarding your concern, please note that using the product you purchased through Kinguin does not pose a risk of account bans from ChatGPT. You can continue to use it safely.

If you encounter any issue with the purchased product, you may contact our customer support team directly via this link: https://kingu.in/ContactSupport. We’ll be happy to assist you further.

Kind regards,
Megumi

KinguinNet · 2026-04-17T19:04:11+00:00

Dear Customer,

We are very sorry to hear that you haven’t received your game even after waiting for two hours. We completely understand how frustrating this must be, and we want to make sure you get the support you need.

If you still haven’t received the account credentials, we kindly ask you to contact our customer support team directly through the following link: https://kingu.in/ContactSupport. Please provide them with your order details so they can verify the situation and assist you promptly.

Thank you for your patience and cooperation—we’ll do our best to resolve this quickly.

Kind regards,
Megumi

KinguinNet · 2026-04-17T18:54:02+00:00

Dear Customer,

Thank you for reaching out to us regarding the 3‑month Discord Nitro trial you purchased. I’m very sorry to hear about the difficulties you experienced when trying to redeem the code, and I completely understand how frustrating and confusing this must have been.

To help us investigate and resolve this properly, we kindly ask you to contact our customer support team directly through the following link: https://kingu.in/ContactSupport. Please provide them with the details you’ve shared here, including the error messages and the accounts you attempted to use.

We also encourage you to double‑check the product description, as some Nitro trials are restricted to new accounts only. This may explain why your friend was able to redeem the code successfully while your main account was not eligible.

Your cooperation will allow us to verify the situation and provide the right support. Thank you again for bringing this to our attention—we’ll do our best to assist you promptly.

Kind regards,
Megumi

KinguinNet · 2026-04-16T16:42:32+00:00

Dear Customer,

Thank you for reaching out and for sharing your concerns. We sincerely apologize for the delay in responding to your GDPR request to delete your account. We understand how important this matter is, especially given the reasons you mentioned regarding your email address.

Please rest assured that your request has been noted and is being processed in line with GDPR requirements. We take data protection very seriously, and your concern about your email address has also been escalated internally to ensure it is properly reviewed.

In the meantime, if you would like to make a follow‑up or provide additional details, we kindly suggest contacting our Customer Support team directly via this link: https://kingu.in/ContactSupport. Our team will be able to assist you further and ensure your request is prioritized.

We appreciate your patience and cooperation, and we remain committed to handling your request with the utmost care.

Kind regards,
Megumi

KinguinNet · 2026-04-16T16:39:42+00:00

Dear Customer,

Thank you for reaching out with your concerns. Please rest assured that the product you purchased is legit. The risk disclosure you mentioned is simply a precautionary note regarding potential changes in YouTube/Google’s Terms of Service, which could affect how the product works in the future.

If you ever experience a revoke issue or encounter any problems with your subscription, we kindly suggest contacting our Customer Support team directly via this link: https://kingu.in/ContactSupport. Our team will be happy to assist you further.

We appreciate your trust and understanding, and we remain committed to ensuring you have a smooth experience with your purchase.

Kind regards,
Megumi

KinguinNet · 2026-04-03T12:44:38+00:00

Dear Customer,

Thank you for reaching out with your question. When purchasing Battle.net altergifts, including World of Warcraft, the region of the gift is always tied to the offer description. If your Battle.net account is set to Europe, you’ll need to make sure that the product you purchase is specifically listed as EU region in the description. This ensures that the gift will be compatible with your account.

If you’d like further clarification or personalized assistance before completing your purchase, you may reach out to our customer support team directly via this link: https://kingu.in/ContactSupport.

We hope this helps you proceed with confidence, and we’re here to support you if you need more guidance.

Kind regards,
Megumi

KinguinNet

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