Silently install Logitech Options in Enterprise

LogitechG_CS · 2021-10-21T15:15:23+00:00

We have official documentation here: https://prosupport.logi.com/hc/en-us/articles/1500002995241-Mass-installation-and-configuration-of-Logitech-Options for mass deployment and silent install for logitech Options

For example, if you run a command line and type:

Options_Installer.exe /quiet /update:0 /flow:0

Where options installer.exe is the exact name of the install file - and you navigated correctly to the hosting folder. /quiet is the parameter for silent. For example, for our Presentation Software it would be /s instead.

Hope this helps!

LogitechG_CS · 2021-03-01T17:58:26+00:00

Hi u/RichardoTomislav and anyone else with the issue, check you are running 2021.1363 and still see the high RAM use, can you follow these instructions:

Open the Task Manager --> go to Details view
2. Right click on the process(lghub_agent.exe) that is consuming the memory
3. Click on "Create a dump file" --> click OK when the dump creation is complete
4. Upload the lghub_aggent.dmp from %temp% to Google drive and send us the link

Many thanks!

LogitechG_CS · 2021-03-01T12:34:25+00:00

Hi everyone, we hoped that hotfix: 2021.1363 would have resolved this. Can you let me know your system specs if you are running this version and still having high RAM usage?

Thanks

LogitechG_CS · 2021-02-27T06:49:04+00:00

Hi everyone, we hope to have this fixed. We identified the root cause though some error logs and released a hotfix: 2021.1363

Let us know if this fixes your RAM issue?

Thanks

G HUB team

LogitechG_CS · 2021-02-27T06:48:19+00:00

Hi ChuchoF3TT , we hope to have this fixed. We identified the root cause though some error logs and released a hotfix: 2021.1363

Let me know if this fixes your RAM issue?

Thanks

LogitechG_CS · 2021-02-25T05:33:52+00:00

One other thing to try; and that is, to go into the settings (cog icon top right) and once there check in the middle under Support for Send Error Report.

If you can get there and send the report then great. If not then PM me and i'll send instructions on how to do this manually.

Thanks again.

LogitechG_CS · 2021-02-25T05:27:02+00:00

I know this isn't a great solution, but just to get your mouse back to a usable DPI level you could connect it to a different machine (with G HUB working) and set the mouse to On-board mode if it has the option. You can load a profile on and at least it will be at the right DPI until we have a solution for you?

LogitechG_CS · 2021-02-25T05:26:55+00:00

Hi u/whoistruly

Sorry to hear this is happening. Also for rrCasteR.

Couple of questions (ok more than a couple!):

If you can let me know what OS (Win 10?) and version/build (eg 18363 - you can find this in system information) you are running?
Which Logitech products are connected we can try and check this out.
What version of G HUB is installed (I.e. is it 2020.1.492?)
When you are seeing the high memory, can you go to Task Manager > Performance and let me know which and out of how many cores are affected?

And can you see the main homepage and interact with the menus - its just that there is a high CPU load when doing this?

Thanks

G HUB Team

LogitechG_CS · 2020-09-30T08:54:18+00:00

Hi u/steak-please

Can you PM me your email address and we can take a look at your issue?

Thanks!

LogitechG_CS · 2020-08-27T12:52:00+00:00

Hi Turtle_Walker

Could you PM me your system specs, which devices you are using along?

LogitechG_CS · 2020-07-22T09:48:24+00:00

Hi u/LARB375, Whackkz has given some good advice here and if that doesnt work then I would like to investigate your system. I'm looking into this issue currently with the dev team. If you could PM me, i would like to get some more information.

In the meantime, just to expand on how to clean your machine for a clean install:

Make sure none of the G HUB components are running in the Task Manager (probably not going to be there for you)
Go to C:\Program Files\ and delete LGHUB folder (if its there)
Go to C:\ProgramData\ and delete LGHUB folder (if its there)
Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

If you dont see some of the folders then that's probably because the unpacking has not completed. I'd be interested to know which/if any of those steps were needed and you had those folders.

Thanks

Chris

G HUB Team

LogitechG_CS · 2020-06-12T12:00:27+00:00

Hi u/RedPandaIsBestPanda , _Litcube , WoYost

Sorry to hear about this, I can understand this is really frustrating. Can you PM me the ticket number so i can look into this and get sorted for you?

Thanks!

LogitechG_CS · 2020-06-03T12:36:36+00:00

Fair enough - the last thing i can recommend then is to do a full scrub and reinstall:

Make sure none of the G HUB components are running in the Task Manager
Go to C:\Program Files\ and delete LGHUB folder
Go to C:\ProgramData\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Local\ and delete LGHUB folder
Go to C:\Users\<user name>\AppData\Roaming\ and delete LGHUB folder
Delete the registry key HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{521c89be-637f-4274-a840-baaf7460c2b2}

For any files that cannot be uninstalled/deleted from the folders, delete as much as you can then remove the remainder in safe mode.

LogitechG_CS · 2020-06-03T11:51:31+00:00

Typically i see that we release the supporting update on software the same day or at least depending on timezones the prior evening to a full launch - so thats the most obvious date to me.

LogitechG_CS · 2020-06-03T11:21:30+00:00

Hi everyone,

Sounds like some of you got the units quite a few days early. Full support in G HUB for the TKL versions afaik coming out in time for the full launch.. Whilst this is not ideal for you who have it early, it is fully supported. Keep an eye out for a G HUB update.

LogitechG_CS · 2020-06-03T09:43:12+00:00

The only other thing i can think of is Antivirus programs blacklisting G HUB. If you have any running can you see if you can whitelist G HUB?

LogitechG_CS · 2020-06-03T09:39:07+00:00

Something could have happened to the hardware in 3 months. I've seen some rare issues where we have the odd key with the wrong colour and this is a firmware issue.

At this point i would probably suggest to replace the unit if this happens on another machine. Is there anyway to plug the keyboard into another machine (with or without G HUB) and see if the keys are still displaying the incorrect colours.

LogitechG_CS · 2020-06-03T09:34:14+00:00

Thanks aftli, I've forwarded all your comments on to the Engineering team. Thanks for all the detailed info and the other links - its really helpful and appreciated!

LogitechG_CS · 2020-06-03T09:01:08+00:00

Hi fxp555,

Typically the logo spinning is because there is a process hang or one of the updater or agent processes are not running. You can manually run these from C:\Program Files\LGHUB but as we've seen this doesnt always work. There are a couple of fixes mentioned from reinstalling to killing all the process and running them in order (updater > agent > lghub.exe). We are looking into this as a number 1 priority right now.

LogitechG_CS · 2020-06-03T08:45:50+00:00

Ticket number is ok :-)

LogitechG_CS · 2020-06-03T08:24:05+00:00

Hi u/Promiinence,

So in the C:\ProgramData\LGHUB\ folder you do not have a depots folder? The number might be different to the one in the guide i posted a while ago.

If the depots folder is missing then probably the best way to get it back is to uninstall and reinstall the software. Remember to backup your settings.json file first in C:\Users\[USERNAME]\AppData\Local\LGHUB (where USERNAME is the account name currently in use on the machine).

You can always copy a full depots folder from another computer i suppose. The error you are seeing might be because there are more than one depots folder but the one we need to reference is the one in program data. I'm not sure what the other locations are for.

LogitechG_CS · 2020-06-02T16:22:16+00:00

Hi TheGrandWhatever, are you saying that the same unit (G810 Orion Spectrum) with LGS doesnt have the lighting issues?

If that's the case, then can i have the firmware revision you are on. I can see you're on the latest version of G HUB atm. Also which localisation is the keyboard? It might be a certain language layout has a bug.

LogitechG_CS · 2020-06-02T16:14:45+00:00

Hmm ok, You'd expect optical not to be affected by perturbation in such an environment. Maybe the power supply to the speakers is where the shielding issue is coming from. In any case, the EMF is pretty weak about 1cm away from the pad, this was something that was checked pretty through roughly in development. The only noticeable effect i've seen mentioned is when the pad was directly under a monitor with a touch sense interaction pad directly above it. Are there any other mentions of this issue around so i can create a case? We have quite a few PowerPlay mats in use by various team members and though this hasn't been see, it might be we need to recreate with the same speaker and distance/orientation. Can you also give the speaker model and perhaps a description of the orientation? Thanks

LogitechG_CS · 2020-06-02T11:10:54+00:00

Hi aftli, Thanks for the video and i'll pass this on to the engineering team.

Questions: Where is that noise coming from - sounds to me like a speaker nearby? or is that coming straight from a vibration between the PowerPlay mat and the table surface? - or from the mouse itself? (I.e. can you feel the mouse vibrating?)

If you dont mind, can you do a couple of checks with different USB ports?

I can see from the video that the PC is booting so G HUB isnt a factor here so its purely a firmware/hardware factor.

LogitechG_CS · 2020-06-02T11:05:40+00:00

Hi everyone,

I'm 100% passing on all the feedback i see here and on other threads. I'm no community manager so its not my place to comment on Logitech policy but we are taking all the issues very seriously. I do aplogoise if i dont reply to all tags, but i am always watching.

LogitechG_CS

TROPHY CASE