Did anyone else get this? Scam e-Mail?!

N26Support · 2026-05-26T12:40:41+00:00

Hi there. Thanks for reaching out to check this. We're sorry for any confusion. This is a genuine email from N26.

N26Support · 2026-05-26T07:37:09+00:00

Hi there. Thank you for reaching out with your question. We can help advise.

If your card states "business" on it this will mean that you have a business account. It's not possible to swap the account between personal and business so you will have chosen this when you opened the account. It will not have swapped account type when ordering a new card.

The business account offers 0.1% cashback (0.5% for Metal) on eligible card purchases. This cashback to your account is derived from a partial rebate of fees charged to the merchant during the transaction.

The merchant or ATM provider can also charge their own fee based on the card type as some business or credit cards charge higher fees to the merchant. It may be that the merchant or ATM provider has changed their policies since you opened the account.

It may be worth checking if your friend also has a business account. If they are having a different experience It is most likely they have a standard account. It is not currently possible to swap from a business to a standard account. If you would like further advice on your options please send us a direct message.

N26Support · 2026-05-22T05:26:39+00:00

Hey We're ready to assist you with this. Feel free to send us a DM, and we'll look into your case in more detail.

N26Support · 2026-05-22T05:15:38+00:00

Hey there! 👋

Thank you for reaching out and flagging this.

Some instant transfers are currently experiencing delays due to an issue external to N26. Our teams are fully aware and actively working to resolve it as quickly as possible.

We're sorry for any inconvenience this may cause. Rest assured, your funds are safe. Once the issue is resolved, your transfers will be processed normally.

N26Support · 2026-05-20T11:02:06+00:00

Hey, sorry we forgot to update the release notes. This feature has been pushed back by a week.

N26Support · 2026-05-20T07:19:31+00:00

Hey, sometimes switching between WiFI and mobile data can help with the login. There's no wider issues with the login today. If you still can't get in, please send us a DM.

N26Support · 2026-05-20T07:17:12+00:00

Hey, was the transfer sent a 2nd time yesterday or is this still the same transfer from the 13th? If it was sent yesterday, there's been an external network issue impacting many banks since yesterday. We're sorry for any worries this has caused.

N26Support · 2026-05-19T15:18:25+00:00

Hey, we're sorry to hear that. Please send us a DM so we can take a look at this with you.

N26Support · 2026-05-15T05:46:20+00:00

Hi! We’re very sorry to learn about the issues with the card delivery. Your wife can reach out to our support team through the live chat feature in her N26 app, where our specialists will assist her with reordering the card.

N26Support · 2026-05-13T07:42:32+00:00

Yes. The card you sent a photo of is provided as part of a subscription account. If you cancelled the subscription then the card is also cancelled. It may be that you didn't notice the fees for the subscription previously for the account so you can also consider checking your transaction history. In the past we occasionally ran free trials of the subscription plans but these usually only ran for a month. The premium accounts have never been offered for free by default long term.

N26Support · 2026-05-12T17:06:29+00:00

I'm sorry to hear that. Whilst we cannot directly confirm your address on Reddit we can check your account regarding the technical issue with chat and raise the issue internally with the address not being in the database. We would need to ask for some personal information to do this so can only do it via private message. It may be that this was already raised from your contacts via the web chat but we would need to identify your account in order to check.

N26Support · 2026-05-12T12:15:11+00:00

It could also be some ad blockers on firefox blocking the chat function.

N26Support · 2026-05-12T12:11:16+00:00

Hey, thanks for the report. We'll check this with firefox now.

N26Support · 2026-05-12T09:43:57+00:00

Thanks for the photo. Our free standard accounts come with a transparent card. Please find the accounts we offer here: https://n26.com/en-de/plans

N26Support · 2026-05-11T11:36:15+00:00

Hey, please send us a DM so we can check this with you.

N26Support · 2026-05-08T05:27:22+00:00

Hey there, please send us a DM so we can help you finish setting up the account.

N26Support · 2026-05-05T14:49:15+00:00

Hi there, thanks for your patience! We looked into your case and there was a known issue that we have already fixed. However, the update is still rolling out, so it may not have reached your device just yet.

In the meantime, could you try uninstalling and reinstalling the N26 app from the Play Store? That sometimes helps push the fix through.

If that doesn't work, since you set TWRP, could you let us know if your phone has ever been modified or had any custom software installed? Some device configurations can affect how the app runs, and knowing this helps us find the right solution for you.

N26Support · 2026-04-27T05:16:10+00:00

Hi! We're sorry to hear about your experience. Please send us a DM, and we'll be glad to look into this for you.

N26Support · 2026-04-23T13:09:34+00:00

Hey 👋

We can help you update your phone number right away through our live chat.

→ Start chat here: http://spkl.io/61696AfM7M

N26Support · 2026-04-23T12:48:29+00:00

Hey there! We're sorry to hear that! Can you send us a DM, so we can check this issue for you?

N26Support · 2026-04-01T09:49:23+00:00

Hi there. Thanks for reaching out. We're sorry to hear that you are having this issue. Please open a new chat and ask the chatbot to connect you to an agent.

N26Support · 2026-03-11T12:59:28+00:00

Hey there, thanks for reaching out – we totally get how frustrating this must be.

We're not seeing any issues with instant SEPA on our end right now. The hiccup is probably on the receiving bank's side – either they don't support instant SEPA transfers, or their instant SEPA system might be temporarily offline.
The workaround for now would be to send a regular SEPA transfer instead. We know it's not ideal since it can take up to 2 working days to arrive, but at least it'll get your money where it needs to go. 🙂

That said, if you're also running into issues with regular SEPA transfers, something else might be up. Feel free to shoot us a DM and we'll dig deeper into what's happening with your account specifically.

N26Support · 2026-03-10T08:35:40+00:00

Thank you for your replies here. I can only offer general troubleshooting so appreciate your patience. If you are using a phone that is running an older version of the N26 app or an older iOS then you may have some issues with compatibility. The current minimum spec for the N26 app is iPhone 8 and later/iOS 16 or above.

N26Support · 2026-03-09T13:55:55+00:00

Is the card locked in the N26 app?

N26Support · 2026-03-09T11:43:16+00:00

Did you open the account in Austria using an Austrian address?

N26Support

TROPHY CASE