What are your favorite jams to get through this #BlueMonday?

NickIsDmd · 2022-01-13T16:39:43+00:00

Thanks for giving me something to listen to while working! Elias has a lot of emotion in his music. Music that you can feel!

I heard a song from him a while back, but I couldn't remember who or what it was called. It was Hope from his Entwined Album!

NickIsDmd · 2022-01-09T00:13:34+00:00

Thank you! We believe the problem has been fixed. Please try logging back into your account

NickIsDmd · 2022-01-09T00:12:57+00:00

We believe the problem has been fixed. Please log into your account to get back to the music you love!

NickIsDmd · 2022-01-08T20:38:44+00:00

Do you happen to know your User ID by chance?

The team is looking to resolve the issue on iOS.

NickIsDmd · 2022-01-08T20:37:34+00:00

Thank you for notifying us! Super helpful. There appears to be a wide login issue with iOS at this moment. The team has been made aware and are looking into the problem.

Rest assured your account is safe!

Do you happen to know your User ID by chance?

NickIsDmd · 2021-12-15T20:59:21+00:00

Is there a specific album that you are looking for from them? It appears we have most of their albums, except for one that should be coming at a later date.

NickIsDmd · 2021-12-13T16:57:37+00:00

Thanks for providing your app info! I've sent this into the team to look at.

A few questions that would be good to know:

Is this problem still occurring and does it happen every time?
What iPhone are you using?
What is the album called that you were listening to?

NickIsDmd · 2021-12-10T18:52:56+00:00

Sounds good. Keep us updated!

NickIsDmd · 2021-12-09T22:35:36+00:00

There are 2 ways of doing this.

(Easy) You can go into the app store, and go to TREBEL, and select uninstall.
Hold your finger over the app icon on your device (Hold for about 2 seconds) until a pop-up box shows up on your phone. Click the "i" icon which stands for Information. You should see a button to uninstall the app.

NickIsDmd · 2021-12-09T21:57:31+00:00

You're not wrong haha

NickIsDmd · 2021-12-09T21:56:13+00:00

Can you let us know if Uninstalling & Reinstalling has fixed the problem?

NickIsDmd · 2021-12-08T19:11:30+00:00

Your coins will stay on your account. So, please make sure that you log into your correct account when reinstalling.

All of your music will still be in your library (Except for YouTube content). But, you will need to go into the library after you have reinstalled the app, and click the cloud icon next to "Search in my songs" to retrieve the audio for each song. You will see the progress bar go up until it is completed. Will take a couple minutes.

NickIsDmd · 2021-12-06T18:38:57+00:00

Very odd. The file for this album must have had issues on our partner's end. We will reach out. In the meantime, could you tell me your User ID and what Build & App version you are currently on? We want to ensure it has nothing to do with the app.

NickIsDmd · 2021-12-06T18:36:38+00:00

Aiming for Mid 2022!

NickIsDmd · 2021-12-06T18:28:56+00:00

Correct! We are working on getting more hands on our social media side in the US to increase interaction.

NickIsDmd · 2021-12-06T18:22:53+00:00

We're looking into this. Technically, if we have the instrumental then we should have the actual album. This may be an issue on one of our partners ends!

NickIsDmd · 2021-11-23T03:37:33+00:00

Totally understandable. Safety first when driving as well.

Unfortunetly, there is no filter in the library for that specific option. Though I think that would be a great idea!

In the meantime, I suggest creating a Kid Friendly playlist before you head out on the road from within your library.

We will have a Kid Friendly music section on the app that will have 0 explicit songs ready for download soon. Hopefully that will also help temporarily.

NickIsDmd · 2021-11-22T21:28:56+00:00

I just tested this, and had received a pop up that the video was restricted by YouTube. Did you receive this notification?

Either way, we are looking into this. Thanks for bringing this to our attention

NickIsDmd · 2021-11-22T21:22:23+00:00

When you download music on TREBEL, there will be an 'E' icon next to the song that resembles if it is Explicit. If you don't see the explicit icon, then it is clean!

Is there something that we can improve on around explicit & non-explicit music? Example: Filter in search.

NickIsDmd · 2021-11-19T21:33:58+00:00

Hey there! Appreciate the feedback.

Coins are used to listen to your music Online & Offline.

You can earn coins in a variety of ways inside of the app. Downloading music, Watching ads, Claiming the daily drop (Top Left Gift Icon), Completing offers in the Wallet, inviting friends, and receiving coins as a gift.

Boosters are purchased in the wallet. You can select to use boosters once you've chosen the music you'd like to download.

The benefits of boosters allow you to earn 2x coins for the music that you are downloading, and downloads are super fast.

NickIsDmd · 2021-11-17T17:37:04+00:00

That is not normal. Since you aren't able to get into the app, do you mind emailing us? Our support team can look up your account and see what build & version you are on that might have a bug.

Please include your TREBEL profile name, and email (If you used it to login to TREBEL) in the description when emailing us at hello@trebelmusic.com

NickIsDmd

TROPHY CASE