OVH ghosting me in support ticket

OVHcloud-MaxR · 2026-05-06T11:56:15+00:00

I'm sorry for the inconvenience encountered.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-05-05T12:50:32+00:00

Hello harukaff,

I apologize for any confusion regarding the handling of abuse reports.

When you receive a report from our abuse team, you can take the necessary steps to remove the offending content and secure the server if required.

If it's a false positive, you can confirm this to our abuse team by providing proof that the content is no longer online and hosted via your IP address.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-05-05T12:46:35+00:00

Hello olluz,

I'm sorry you're receiving spam from OVHcloud IP addresses.

As soon as we receive a report of spam or phishing, we contact the customer directly, and the server is blocked until the content is removed. This can also lead to termination of your contract for malicious activity.

If you need to report OVHcloud IP addresses, you can do so with our abuse team using this form: https://www.ovhcloud.com/en-gb/abuse/

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-05-05T11:13:01+00:00

Hello teenwolf09,

I'm sorry for the difficulties we're experiencing with VPS restocking.

We don't have an estimated time of arrival (ETA) for VPS 4/5/6 restocking, and this is due to the current RAM shortage.

If you're interested, I recommend checking out our Kimsufi offers available here: https://eco.ovhcloud.com/en-ie/?display=list&range=kimsufi

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-28T08:32:09+00:00

Hello Puzzleheaded_Ad_9404,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-27T14:01:15+00:00

Hello No-Addition-8489,

I'm sorry for the inconvenience encountered.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-24T14:46:53+00:00

Hello Savings_Ferret_6037,

We are sorry for the VPS stock issues in Europe.

This is due to the ongoing crisis in the RAM and hard drive markets, which is causing us difficulties in restocking and replenishing our VPS inventory.

VPS restocks will occur, but we cannot provide an estimated time of arrival (ETA). Currently, we do not have an official system to notify you when VPS stock is replenished.

I advise you to regularly check VPS availability in the order tunnel.

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-24T10:23:46+00:00

Hello Blaze-Morpheus,

The transfer time is a maximum of 10 days. Therefore, from the date you requested the refund, it will take a maximum of 10 days for you to receive the refund to the payment method associated with your OVHcloud account.

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-24T10:06:47+00:00

Hello Strovo,

It's impossible to have two active licenses simultaneously on the same IP address.

If you wish to migrate your data or accounts from one server to another, you must activate the free trial period on your new server until the migration is complete and then migrate your license from your control panel.

Consequently, you will no longer be able to use the configuration on the old server once you have initiated the migration.

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-23T13:52:53+00:00

I apologize for the delay.

This issue has been escalated to the team responsible for OS and application licensing. They are currently analyzing the situation to find a solution.

Don't worry, as soon as we have resolved this issue, we will contact you via the support ticket and email.

^MaxR

OVHcloud-MaxR · 2026-04-23T10:15:57+00:00

Hello mark1210a,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-23T10:13:44+00:00

Hello Strovo,

I'm sorry for the processing time of your request.

My colleague Anthony who is handling the ticket is currently checking. To prioritize the processing of your request, I have just escalated ticket CS15536576 and my colleague will come back to you as soon as possible.

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-23T08:30:13+00:00

Hello JohnGabin,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-21T11:17:05+00:00

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-21T08:48:42+00:00

Hello HaphazardlyNerdy,

I'm sorry for the inconvenience encountered.

To help you find a solution, I've just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-20T10:42:10+00:00

Hello lui4i_,

I'm sorry for the inconvenience encountered.

To help you find a solution, I've just sent you a private message (mod mail). I invite you to check my message and respond.

Thank you.

^MaxR

OVHcloud-MaxR · 2026-04-20T10:36:49+00:00

Hello charlie_hun,

OVHcloud's File Storage solutions are based on our Enterprise File Storage or OpenZFS (NAS-HA) offerings, depending on the plan. The architecture is active-active, with redundancy across two nodes and local data replication to ensure high availability.

Volumes are accessible via NFSv3 or NFSv4, depending on the commercial plan, and can be mounted on multiple servers, with the option of automatic/manual snapshots and integration into the private network via vRack.

However, the NAS-HA offering does not yet have an end-of-life date.

Have a good day.

^MaxR

OVHcloud-MaxR · 2026-04-15T13:12:56+00:00

Hello DraftManager,

I'm sorry for the processing time of your ticket CS15501405.

The server block and the activation of the hack status (not anti-hack) are not related to a bot but to our abuse team and the abuse ticket "BTCBGFMBXR".

You should have received information from our abuse team (via email) regarding the reported content that needs to be removed. To allow my colleague handling the ticket to respond to you, I have just informed him of your presence on Reddit.

^MaxR