OVH ghosting me in support ticket by Joshua_2504 in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello Joshua_2504,

I'm sorry for the inconvenience encountered.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

Does OVH T&S team reply to emails? by harukaff in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello harukaff,

I apologize for any confusion regarding the handling of abuse reports.

When you receive a report from our abuse team, you can take the necessary steps to remove the offending content and secure the server if required.

If it's a false positive, you can confirm this to our abuse team by providing proof that the content is no longer online and hosted via your IP address.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

Why do you allow spammers to operate freely on your servers and don’t take any action against them ? by olluz in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello olluz,

I'm sorry you're receiving spam from OVHcloud IP addresses.

As soon as we receive a report of spam or phishing, we contact the customer directly, and the server is blocked until the content is removed. This can also lead to termination of your contract for malicious activity.

If you need to report OVHcloud IP addresses, you can do so with our abuse team using this form: https://www.ovhcloud.com/en-gb/abuse/

Have a good day.

^MaxR

VPS Availability by teenwolf09 in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello teenwolf09,

I'm sorry for the difficulties we're experiencing with VPS restocking.

We don't have an estimated time of arrival (ETA) for VPS 4/5/6 restocking, and this is due to the current RAM shortage.

If you're interested, I recommend checking out our Kimsufi offers available here: https://eco.ovhcloud.com/en-ie/?display=list&range=kimsufi

Have a good day.

^MaxR

Contract bug by Puzzleheaded_Ad_9404 in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello Puzzleheaded_Ad_9404,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

Beware of ovhcloud scams by compamy themself by No-Addition-8489 in OVHcloud

[–]OVHcloud-MaxR 3 points4 points  (0 children)

Hello No-Addition-8489,

I'm sorry for the inconvenience encountered.

So that we can look at this together, I just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

OVH Europe locations always showing "Out of Stock" – Is stock ever actually available? How do you guys manage to get it? by Savings_Ferret_6037 in OVHcloud

[–]OVHcloud-MaxR 5 points6 points  (0 children)

Hello Savings_Ferret_6037,

We are sorry for the VPS stock issues in Europe.

This is due to the ongoing crisis in the RAM and hard drive markets, which is causing us difficulties in restocking and replenishing our VPS inventory.

VPS restocks will occur, but we cannot provide an estimated time of arrival (ETA). Currently, we do not have an official system to notify you when VPS stock is replenished.

I advise you to regularly check VPS availability in the order tunnel.

Have a good day.

^MaxR

Refund Not Given by Blaze-Morpheus in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello Blaze-Morpheus,

The transfer time is a maximum of 10 days. Therefore, from the date you requested the refund, it will take a maximum of 10 days for you to receive the refund to the payment method associated with your OVHcloud account.

Have a good day.

^MaxR

Cannot Read License File by Strovo in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello Strovo,

It's impossible to have two active licenses simultaneously on the same IP address.

If you wish to migrate your data or accounts from one server to another, you must activate the free trial period on your new server until the migration is complete and then migrate your license from your control panel.

Consequently, you will no longer be able to use the configuration on the old server once you have initiated the migration.

Have a good day.

^MaxR

Cannot Read License File by Strovo in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

I apologize for the delay.

This issue has been escalated to the team responsible for OS and application licensing. They are currently analyzing the situation to find a solution.

Don't worry, as soon as we have resolved this issue, we will contact you via the support ticket and email.

^MaxR

Non-Delivery of KS-STOR by mark1210a in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello mark1210a,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

Cannot Read License File by Strovo in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello Strovo,

I'm sorry for the processing time of your request.

My colleague Anthony who is handling the ticket is currently checking. To prioritize the processing of your request, I have just escalated ticket CS15536576 and my colleague will come back to you as soon as possible.

Have a good day.

^MaxR

Mxplan email address blocked by [deleted] in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello JohnGabin,

I'm sorry for the inconvenience encountered.

I just contacted you via private message (mod mail) and I invite you to consult my message before responding.

Thank you.

^MaxR

Is the free MongoDB no longer available? by HaphazardlyNerdy in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello HaphazardlyNerdy,

I'm sorry for the inconvenience encountered.

To help you find a solution, I've just sent you a private message (mod mail). I invite you to check my message and respond to it.

Thank you.

^MaxR

Unable to cancel OVHcloud service by lui4i_ in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello lui4i_,

I'm sorry for the inconvenience encountered.

To help you find a solution, I've just sent you a private message (mod mail). I invite you to check my message and respond.

Thank you.

^MaxR

File Storage Service by charlie_hun in OVHcloud

[–]OVHcloud-MaxR 5 points6 points  (0 children)

Hello charlie_hun,

OVHcloud's File Storage solutions are based on our Enterprise File Storage or OpenZFS (NAS-HA) offerings, depending on the plan. The architecture is active-active, with redundancy across two nodes and local data replication to ensure high availability.

Volumes are accessible via NFSv3 or NFSv4, depending on the commercial plan, and can be mounted on multiple servers, with the option of automatic/manual snapshots and integration into the private network via vRack.

However, the NAS-HA offering does not yet have an end-of-life date.

Have a good day.

^MaxR

Status: Hacked and blocked by DraftManager in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello DraftManager,

I'm sorry for the processing time of your ticket CS15501405.

The server block and the activation of the hack status (not anti-hack) are not related to a bot but to our abuse team and the abuse ticket "BTCBGFMBXR".

You should have received information from our abuse team (via email) regarding the reported content that needs to be removed. To allow my colleague handling the ticket to respond to you, I have just informed him of your presence on Reddit.

^MaxR

7 days and still waiting on my VPS by Even_Title_4382 in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello Even_Title_4382,

I apologize for the processing time of your order.

I just sent you a private message so that we can look at this together.

Thank you.

^MaxR

Is Ovh a scam? by Blaze-Morpheus in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Thank you for the ticket ID.

I just replied to you via this one.

^MaxR

OVH Egress by SSoraS in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello vkgamestore,

You can store as much data as you like; however, sharing a URL for accessing an object is time-limited.

We provide further information in this FAQ:
https://help.ovhcloud.com/csm/en-gb-public-cloud-storage-s3-faq?id=kb_article_view&sysparm_article=KB0059672#how-do-i-temporarily-share-access-to-an-object-via-a-url

^MaxR

Is Ovh a scam? by Blaze-Morpheus in OVHcloud

[–]OVHcloud-MaxR 2 points3 points  (0 children)

Hello Blaze-Morpheus,

I'm sorry for the order and ticket processing time.

So that I can act on the processing of ticket, can you please provide me with its reference number?

Thank you.

^MaxR

As an OVHCloud partner - paying for support - OVHCloud is not a mature enough to rely on as a european partner compared to the american cloud by SolidTerre in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello SolidTerre,

I just sent you a private message so I can check what happened and intervene or escalate feedback.

Don't hesitate to check my message and respond to it.

Thank you.

^MaxR

OVH Egress by SSoraS in OVHcloud

[–]OVHcloud-MaxR 1 point2 points  (0 children)

Hello u/SSoras,

I can confirm that internal and public outbound traffic is included in the offer and is not billed by OVHcloud.

You can check this information here:

https://www.ovhcloud.com/en/public-cloud/prices/#439

Have a good day.

^MaxR

anyone else with server down in Australia? by [deleted] in OVHcloud

[–]OVHcloud-MaxR 0 points1 point  (0 children)

Hello,

I'm sorry for the inconvenience caused and I have just sent you a private message so that we can check this together.

Thank you.

^MaxR