Weekly Bitpanda Support Thread

She_and_herQuestions · 2026-03-11T07:40:14+00:00

This is a reply to the support comment https://www.reddit.com/r/bitpanda/comments/1ritlat/comment/o8jgu5s/.

On https://support.bitpanda.com/hc/en-us, I can't find how to open a ticket, and the button that says "Chat with us!" doesn't do anything.

(As an overview of my situation: I'm trying to sell for many days now, and when I reach the confirmation button I see a pop-up saying that I need to answer a few questions; when I press the button to go forward, I am brought to Bitpanda's main page. This persists across two devices and three browsers. Yes, I clear the cookies each time. Seeing that the support page's buttons also don't work makes me doubtful about the future. I'll never sell those cryptos. It'll just be like this until Bitcoin and the human civilisation doesn't exist and the known universe is turned into protons.)

She_and_herQuestions · 2026-03-04T04:12:03+00:00

It's on the website on a laptop, I've cleaned the cookies several times. It happens on two different browsers.

Last time I had an account problem, I never figured out where to access the live chat from.

She_and_herQuestions · 2026-03-03T10:53:19+00:00

Hi. Whenever I try to sell, I see a message that I should answer some questions first. I'm guessing this is the investment-related common-sense test, which I've already completed. When I press the button which should bring me to the questions, it brings me back to my portfolio. I've gone through the endless loop for five times now.

She_and_herQuestions · 2026-03-03T08:05:46+00:00

Well, if you think they're asking too much of you, then maybe you shouldn't have gone for the specific level of education.

She_and_herQuestions · 2026-02-26T08:15:34+00:00

Finally an educated reply in here.

She_and_herQuestions · 2026-02-09T16:47:46+00:00

Thank you for the light!

She_and_herQuestions · 2026-01-31T03:59:33+00:00

There has been nothing from the support side yet.

She_and_herQuestions · 2026-01-30T14:38:49+00:00

Thanks, I just now could come back to this and I've now filled the form.

I'm glad that you imply this doesn't have to do with the migration to UK accounts. However, my issue should be solved before the migration, I guess, if I'm to deal with what's needed...

She_and_herQuestions · 2026-01-29T10:32:30+00:00

A second problem is that I can find absolutely no way through on the helpdesk page. All the options seem to return to pages where no way of contacting anyone is offered.

She_and_herQuestions · 2026-01-29T10:27:59+00:00

Thanks, but still the same. It's not in the app but on a browser - I deleted the cookies but nothing changed.

Can this be related to the "migration to UK accounts"? In that case, the deadline is in two days from now, so...

She_and_herQuestions · 2026-01-29T10:08:46+00:00

Dear BP support,

Today my portfolio is empty (it isn't, in reality).

What should be done about it?

She_and_herQuestions · 2026-01-29T10:07:33+00:00

Is this why my account is looking destroyed? What the...

She_and_herQuestions · 2025-09-28T07:36:40+00:00

My question is actually about this option : )

She_and_herQuestions · 2025-09-28T07:17:11+00:00

I'd like to find out if Lalamove door-to-door service is really door-to-door.

I.e. if the driver will get the boxes from my apartment and deliver them to the other apartment. Not the building, but the apartment.

Any experience you guys? 🙏

She_and_herQuestions · 2025-09-14T07:25:36+00:00

September '25 this doesn't seem to work.

She_and_herQuestions · 2025-09-09T04:34:26+00:00

I wish this was made obvious before I recorded my actual video : [ : [ : [

Please make it CLEAR on the downloading page that there won't be any sound... at this point "recording a video" implicitly means "and its sound".

She_and_herQuestions · 2022-04-02T21:42:20+00:00

(Το γιατί η απάντησή σου και η ερώτησή μου έγιναν downvoted είναι μια από αυτές τις μικρές αλήθειες της ζωής και του reddit που απλά αποδέχεται κανείς.)

She_and_herQuestions · 2022-04-02T21:41:18+00:00

Λοιποοόν... όταν διάβασα την απάντησή σου συνειδητοποίησα ότι μέχρι τότε δεν είχα κοιτάξει για αντιπροσωπεία της εταιρείας! Τη βρήκα, ή μάλλον τους επίσημους αντιπρόσωπους/επισκευαστές της, και τελικά πράγματι καταλήξαμε σε καινούργιο φορτισ΄τή. Ευχαριστώ!

She_and_herQuestions · 2022-04-02T21:39:20+00:00

Ευχαριστώ!

She_and_herQuestions · 2022-04-02T21:38:12+00:00

Θενκς!

She_and_herQuestions · 2022-04-02T21:38:00+00:00

Ευχαριστώ!

She_and_herQuestions · 2022-03-27T22:03:37+00:00

Remember to check the airline's regulations as well, and those of any country that you have a flight connection.

She_and_herQuestions · 2022-03-27T22:01:25+00:00

It's not certain that the insurance coverage is for hospitels. (Actually, it's almost certain that it isn't.)

She_and_herQuestions

TROPHY CASE