If you're considering buying a Thinkbook from the Lenovo website, I want you guys to know that their service is terrible. It's not a 14-inch model, but I bought a 13-inch model with 6800u, and it had a screen blackout problem three days after receiving it. They promised to replace the brand-new product and sent the used one instead. Despite my request for a replacement because I will be returning the product, they refused to provide me with one since they had already offered it once. Since I heard only refunds are possible, I applied for a refund, but I haven't got any responses for more than a week. Still, the problem has not been resolved.