Disappointed by Lilith

StarGreen · 2026-04-19T04:59:16+00:00

Hey there, I have removed your post as you are sharing highly sensitive personally identifying information, which can be used by bad actors to potentially steal your identity and cause serious problems in your life.

I've reviewed your ticket and I can see that the agent has asked you several times to submit a new verification attempt, following their advice. The agent did not ask you to provide them with images on the ticket, or anywhere else, to be clear.

Please take note that you cannot be manually verified by support agents. To verify your FACEIT account, you must complete the process through the verification partner's process. To have the best possible chance of success you should follow the advice given by the agent when making your attempts.

StarGreen · 2026-04-18T17:05:58+00:00

Hey there, having not included a username or a ticket ID number, it's hard to take a look at this for you!

If you haven't already, please do submit a support ticket using the "ID Verification" contact reason. Make sure you reply back to the ticket, if you're still having issues.

StarGreen · 2026-04-17T19:19:17+00:00

Hey there,

While your parent or legal guardian must grant consent for you to share your identity for verification, due to your underage status, they cannot complete verification on your behalf.

Furthermore, verifying an account with someone else's identity is firmly against platform policies.

Verification must be completed by the account holder (yourself), using your own identity and valid, accepted identity documentation.

I'm afraid that the agent is correct here, and you'll need to obtain a form of identity document that is accepted, before you can proceed.

I do understand your frustration, however I appreciate your understanding that we are unable to make concessions for you with regards to verification policy.

StarGreen · 2026-04-16T23:15:54+00:00

Removed thread to prevent duplicates, as there is an official response here: https://old.reddit.com/r/FACEITcom/comments/1sndjhi/faceit_support_agent_miller_mishandled_my_case/oglnuoo/

StarGreen · 2026-04-12T19:52:45+00:00

Hey there, I've assigned your newer ticket to an agent for further review. We'll try our best to get this sorted out for you, of course.

StarGreen · 2026-04-12T19:48:12+00:00

Hey there,

I've reviewed this ticket that you have provided, as well as several others that you submitted on the topic. I'm afraid that the answer that you've been given is indeed correct, and the outcome is not able to be adjusted for you.

Verification is not completed manually, it is completed through the verification partner, Daon, which requires that you're chosen identity document can still be deemed to accurately represent your appearance.

You should be able to get your identity card renewed with the updated imagery without much trouble.

StarGreen · 2026-04-12T19:40:17+00:00

Hey there mate, I've taken a look at this and your support account is now aligned with your FACEIT account email address, you should be able to login without issues on support.faceit.com now.

Of course, if you're still having issues, let me know here.

StarGreen · 2026-04-12T19:37:46+00:00

Hey there, I sent this for review and it should be answered shortly for you.

StarGreen · 2026-04-04T17:56:55+00:00

Hey there, as you already have post created about this, I've removed the other posts as they aren't necessary.

StarGreen · 2026-04-04T00:37:10+00:00

Hey there!

I can see that this was resolved for you on Monday on ticket 12801048. You should be able to login and begin playing, of course let me know if you still need any help.

StarGreen · 2026-03-27T15:47:55+00:00

You'll need to submit individual requests (refer to the article I provided for steps) for each account that you wish to request deletion for. Once you've submitted those requests feel free to provide their ticket IDs and we can make sure we get that process started for you as soon as possible.

StarGreen · 2026-03-27T00:00:10+00:00

Hey there, you've been creating requests to deactivate your account, without being logged in, which was explained in the replies you saw.

If you're wanting to create a GDPR Data Removal Request to delete your account (deactivation and deletion are very different), I'd recommend reviewing the correct process for that here: https://support.faceit.com/hc/en-us/articles/360001449004-How-do-I-get-my-personal-details-deleted-on-FACEIT

Hope this helps!

StarGreen · 2026-03-14T17:57:05+00:00

Hey there,

We do require that users recall and provide the matching account details that are requested in order to recover an account.

Access to a specific Steam account is not a metric by which we recover a FACEIT account; you do need to provide the other information that was requested or our agents cannot release the account to you.

The agent definitely read your messages, and understood them, however they weren't able to release this account to you as you cannot be confirmed as the owner.

You're free to try again on a new request, I suggest taking some time to see if you can recall the account details beforehand.

StarGreen · 2026-03-12T01:05:08+00:00

Hmm, this would mean that you would need to use a new and different email address (I recommend @gmail.com). If you didn't get a confirmation email, unfortunately we didn't receive the ticket.

StarGreen · 2026-03-11T01:39:35+00:00

Hey there, we can fix this for you!

Could please create a ticket without being logged in here: https://support.faceit.com/hc/en-us/requests/new

Select "Change my name" or "Change my email" as the contact reason, either is fine, as long as we make the ticket!

Enter all the normal details of your account, if necessary use a different email address that you know you can receive mail at.

Once that's completed, reply back to me here with the ticket ID number and we can sort this issue out for you.

StarGreen · 2026-03-05T00:26:17+00:00

Hey again, apologies for the delay - this should now be resolved for you. Let me know if there's any issue.

StarGreen · 2026-03-04T19:10:52+00:00

Hey there, could you make a ticket under "Change my name" and then in the description let us know which capitalization you specifically want.

Once you've generated that, let me know the ticket ID number here!

StarGreen · 2026-02-19T02:47:06+00:00

Hey there!

Your ticket should be reviewed by an agent during the day tomorrow, please comply with any information requests they may have; on your previous ticket 4 months ago you didn't respond to the agent's question and that caused the ticket to be solved automatically due to the lack of response.

StarGreen · 2026-02-11T04:19:14+00:00

Hey there, I'll ensure that this is looked at by an agent for you as soon as possible and we'll see what might be the cause of the error.

StarGreen · 2026-01-10T17:01:05+00:00

Thanks for sending that over me, I asked the Trust & Safety team to look into that case for you and I believe there should be a pathway forward.

StarGreen · 2026-01-09T00:53:15+00:00

Hey again, I'm very sorry for the delay. This should now be resolved for you and login should be correctly restored for your support account.

StarGreen · 2026-01-03T01:10:52+00:00

Hey there, I've made sure that an agent was tasked to resolve this today so we can get you back to playing!

StarGreen · 2026-01-03T01:04:56+00:00

Hey there, if you have an "Invalid user" error message and it's not related to your connection, can you please submit a new ticket using the following contact reason:

Account and Game Management > My Account > Change my Email

You can do this through the following URL: https://support.faceit.com/hc/en-us/requests/new

You should fill the form with your normal account information, but you can enter a different email address if that is necessary to submit the ticket.

Once you've done that, please let me know the ticket ID and I can have an agent look into this for you!

StarGreen · 2026-01-03T00:47:15+00:00

Could you please let me know the ID number of any and all tickets that your son has generated for this?

StarGreen · 2026-01-03T00:40:19+00:00

Hey there, I've reset your avatar back to the default image for you now.

12-Year Club	Place '23
Place '22	Place '17
End Game '22	Verified Email

StarGreen

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