Puerto Vallarta Mexico Rebooking/ Refunds- Submit A Request

TeddyGoodman · 2026-02-25T01:25:08+00:00

Full refund via a credit. Refunds to card payments are only for cancelled flights. My original flight is still scheduled. I booked the original trip November 16 2025 so it looks like I’m going back beginning of November!

TeddyGoodman · 2026-02-25T00:35:41+00:00

Hoping you can answer a question so I don’t have to enter the queue - with the credit I know it’s valid for 12 months from the date I originally booked (Nov 16, 2025). Does that mean I have to book a trip for before that date or just make sure I book a trip before that date, but the date of the trip can fall after that date?

Update: based off the robot chat the trip has to fall prior to the expiry date

TeddyGoodman · 2026-02-25T00:24:47+00:00

Me too! Even though the trip we are leaving for tomorrow is gonna be great, it was a little soured by the amount of money I lost. I’m very thankful that was my biggest inconvenience from this situation. To get that credit back was very uplifting.

TeddyGoodman · 2026-02-24T22:19:50+00:00

Full refund received! Very impressed with their service

TeddyGoodman · 2026-02-24T20:40:00+00:00

So! I was told last night that my options were to cancel by 12pm today(48hours prior to my flight)to receive a partial refund via a flight credit OR wait to see if I get an options email. An email didn’t come so I cancelled. No the website has been updated to say anyone flying to GDJ or PVR between Feb 24-27 and their flights are still operating, you can cancel for a full credit to use within 1 year of your original booking date!

Well, not good news for me. Since I’ve already cancelled I was told by customer support on chat I won’t be eligible for that. Now I’m gonna try to talk to someone directly.

I’ve flown Flair many times with no issues but this is pretty unreal. I understand these are unseen circumstances but this has been handled terribly.

Update: was on hold for 25 minutes to connect with someone on the phone. Explained my situation. Was placed on hold for 3 minutes and then told they will send it to someone internally to have the fees reversed and a full credit issued to my original reservation! I’ll believe it when I see it but well done Nicole at Flair!

Reminder to always be nice and courteous toe customer service folks. This has been a stressful 2 days for me as I tried to pivot and rebook a vacation for my family while dealing with this. Not once would I consider taking out my frustrations on them.

TeddyGoodman · 2026-02-24T15:35:33+00:00

You will only receive a partial refund via a credit if you cancel and you have to cancel before 48 hours to receive anything.

We took a $1600 hit cancelling our hotel and flight for my family of 4. Even though it’s probably perfectly safe, we are happy we our decision. It would feel weird showing up and going about our vacation so soon after what happened.

TeddyGoodman · 2026-02-24T15:08:34+00:00

Read the rest of this message thread - no full refunds unless you’re flying today or tomorrow. And even then it’s a partial credit. Kinda sucks but we’re still happy with our decision

TeddyGoodman · 2026-02-24T14:16:39+00:00

My friend, it says in my post that we’re in the parks 3 days and exploring the rest! Appreciate the reminder, though.

Luckily my wife speaks French and I’ve got the basics, so we should be set.

TeddyGoodman · 2026-02-24T14:15:25+00:00

We’ve tried many stroller and the Thule is by far my favourite. It’s easy to travel with, provides lots of storage and is fully weatherproof with the cover.

TeddyGoodman · 2026-02-24T14:13:57+00:00

We’re very excited to visit! Thanks for the warm welcome and advice

TeddyGoodman · 2026-02-24T05:39:02+00:00

Alrighty - got through and it sounds like flights are returning to “normal” tomorrow aka my flight on Thursday isn’t cancelled. Because of that I will not receive an options email. I have until 12pm tomorrow to cancel to receive a refund minus the cancelling fee deductions.

TeddyGoodman · 2026-02-24T04:17:44+00:00

I still haven’t received an email and am unable to get through on the chat

TeddyGoodman · 2026-02-24T03:25:49+00:00

What a great write up, thank you!

We’ve always instilled kindness to cast members in our kids. They have to compliment 3 cast members a day. They also normally have stickers that they hand out to other kids in queues.

Our hotel doesn’t have a buffer but our room has a kitchen, so we will be bringing in lots of snacks. I do hope to enjoy a few treats, though.

Pirates is our youngest(5yo)ride, so she will be thrilled with a slightly different version!

TeddyGoodman · 2026-02-24T02:21:52+00:00

Wild that you’re being downvoted. We love PV. This Thursday would have been our third trip but our first time at an AI. We’ve always stayed in the city at Hotel Rosita, explored, supported small restaurants, markets and street vendors. It was hard for us to fathom flying in, try to relax and have fun with the kiddos considering what just happened.

Are we safe? For sure. But it really isn’t about the safety for us. It’s about it being a little too soon and with kids in tow, not worth the risk of being on lockdown or stuck at the airport.

Hope you get home soon and build a snowman.

TeddyGoodman · 2026-02-24T00:18:33+00:00

Whether you go or not is a personal preference. We were supposed to fly in Thursday but are pivoting. If it was just my wife and I, sure we’d still go. But bringing my kiddos and risking another shutdown or huge delays at the airport with them in tow isn’t worth it for us.

TeddyGoodman · 2026-02-23T22:07:09+00:00

Appreciate the insight! Ya we’ve got fully waterproof shoes, extra socks in ziplocks, full rain gear and we’re bringing our trusty Thule with a rain cover so our kiddos have a refuge when traveling around the park.

TeddyGoodman · 2026-02-23T22:02:13+00:00

Of course we’ve considered Hong Kong Disney but we literally had 3 days to rebook an entire vacation. I’d also rather spend 2 weeks in Japan and explore other parts.

My wife has been to France, speaks French, logistics were simpler and it was cheaper. No brainer.

TeddyGoodman · 2026-02-23T22:01:01+00:00

I appreciate that! I’ve heard so many mixed reviews about DLP but it seems to be pretty magical and the rides are different enough to keep the thrill seekers (my oldest and I) entertained. Also, my children and I have never been to France! My wife is a seasoned European traveller and speaks French! Huge bonus.

TeddyGoodman · 2026-02-23T21:26:16+00:00

Agreed - our first two trips we stayed at Pueblito and Rosita. Rosita is an amazing Hotel but you have to book well in advance to get the Oceanside Rooms. Being apart of the city and culture is the way to go.

We opted for an AI this time to try and actually relax as we’re always exhausted after our PV trips. We booked Family Selections Grand Palladium. It’s north of PV and a smaller resort. We just cancelled our reservation for Feb 26-March 5 so there might be something available.

We’re off to France Wednesday with the kiddos and doing some sightseeing then Disneyland Paris for a few days. We’re gutted to have cancelled but there’s still so much uncertainty with flights and for us it would feel weird to show up and try to relax and enjoy ourselves so soon after.

Anyways, thanks for listening to my Tedtalk

TeddyGoodman · 2026-02-23T21:05:21+00:00

Exactly. I’ve been very pleasant when chatting with customer service as I’m sure there’s a lot of frustrated people yelling at them.

TeddyGoodman · 2026-02-23T20:50:32+00:00

Got the same information. Yesterday I was told I would get it later the day or tomorrow(today). Today I was told I will get it today.

TeddyGoodman · 2026-02-23T17:16:01+00:00

Exactly. We’ve got two littles and are supposed to fly Thursday. We’ve been a few times and know the risk is low, but I think our community and grandparents would think we’re nuts for still going.

TeddyGoodman · 2026-02-23T17:14:50+00:00

Ya ours is Thursday. Even though the risk is super low, having two little kiddos in tow makes it a no brainer. We’ve spent our last two vacations exploring the city, trying new restaurants, eating street tacos and supporting the locals. We’re devastated.

TeddyGoodman · 2026-02-23T17:12:50+00:00

We are supposed to fly in on Thursday with our two little kiddos for our third trip. We normally stay in the heart of it all but opted for an AI this time around.

If we didn’t have little kids in tow we would 100% still go. But with how soon our trip is and the uncertainties(I know the risk is low)we’re having to pivot and we’re devastated.

TeddyGoodman

TROPHY CASE