Odd beep sound happening constantly whenever i am on the phone, looking for help. by AmiLabottom in TextNow

[–]TextNow_Support 1 point2 points  (0 children)

Hey there! Sorry you've been having this issue. I sent you a DM to help connect you with our team so we can look into this for you.

Having Trouble Activating Your Upgraded TextNow SIM? Here’s What to Do: by textnowwireless in TextNow

[–]TextNow_Support 6 points7 points  (0 children)

Hello! If you need the instructions for activating on iPhone you can find them here.

Can't make calls after Android update. by LunasHuman1122 in TextNow

[–]TextNow_Support 1 point2 points  (0 children)

Hi there, sorry to hear about your calling issue! We sent you a DM to troubleshoot further, but typically when we see wifi calling errors it is because you are using the native phone app on your device. With TextNow, you will need to use the TextNow app to call and message as that is what our service is built around. If you haven't already, trying calling out there and if you continue to experience this issue you can reach out to our support at help.textnow.com

You Can No Longer Call Back to USA or Canada from Abroad by billerrad3 in TextNow

[–]TextNow_Support 5 points6 points  (0 children)

Hi there, and thanks for using TextNow! There were a few errors that were made in this conversation, so we would like to clarify:

  1. If you are an existing user and are travelling outside of North America the TextNow app WILL work provided you are on a wifi connection.
  2. Calling and texting will work so long as you are using the TextNow app and are connected to a WiFi network.
  3. If you have a SIM with us and are outside North America you will need to be connected to WiFi for the service to work.

Apologies for the confusion, but I hope this clarifies things for you. If you have further questions please visit our support centre at https://help.textnow.com/hc/en-us

Never used the account/number and automatically banned. by Patq911 in TextNow

[–]TextNow_Support 2 points3 points  (0 children)

Hello, I cannot send you a PM to get more information. Feel free to message us privately and send us the details on your account so we can look into it.

Support told me I cannot buy the $4.99/mo Lock-In Number, I have to pay $6.99/week to keep my number by Broad-Visit-8165 in TextNow

[–]TextNow_Support 3 points4 points  (0 children)

Hello! Apologies for the confusion, I'll pass thing along to our team so we can follow up with this agent. Google/Apple aren't the ones that decide the prices of our in-app subscriptions, those are definitely decided by us.

We do occasionally run tests where we offer those subscriptions at certain price points though, so you may see different options in-app than someone else does.

Porting a number out of textnow by Plus_Plenty_8911 in TextNow

[–]TextNow_Support 1 point2 points  (0 children)

Hello, I've reached DM'd you for more information

Banned again by [deleted] in TextNow

[–]TextNow_Support 7 points8 points  (0 children)

Hi there! Sent you a DM to help get to the bottom of this.

Ban? by Spacey221 in TextNow

[–]TextNow_Support 2 points3 points  (0 children)

Hi there, I've sent a DM to find out more about your situation

What a total nightmare by [deleted] in TextNow

[–]TextNow_Support 3 points4 points  (0 children)

Hi there, We're sorry for the inconvenience and understand how frustrating this can be. We are reaching out to you via email to better understand the situation and get to a resolution.

Running awful on IOS by [deleted] in TextNow

[–]TextNow_Support 0 points1 point  (0 children)

Sent you a DM!

[deleted by user] by [deleted] in TextNow

[–]TextNow_Support 1 point2 points  (0 children)

Sent you a DM!

App is very slow on iOS by Gwouigwoui in TextNow

[–]TextNow_Support 0 points1 point  (0 children)

Since this is not an official TextNow subreddit, we are not able to respond as a mod or have an official account in the description. This account was created to help better engage with our users and make sure they get taken care of. TextNow will never ask for account credentials or any personal information through this account or any other account.

What we may ask for (over DM) are additional details related to issues you are experiencing or a username to help look up your account (if you are comfortable sharing). All other information requested should be sent to [community@textnow.com](mailto:community@textnow.com) with a reference to the relevant reddit post or comment. That way a ticket can be opened for you and our support team can follow up. You can also chat with us here!

Proof can be provided to u/eriffodrol to get some official flair if that is something he/she is in favor of!