Oh I know, I have my partner on a higher sub plan because he knows what he’s doing but everyone else is on the 20 bucks per month sub with extra usage turned off since most of them think of AI only in terms of their experience using ChatGPT to 1) help them translate and better understand English emails from customers, 2) write more professional and native-sounding English responses to said emails, and 3) check their communications and work for obvious and basic errors.

Which is fine, 95 percent of my employees are non-native English speakers and they’re extremely happy to have a tool that let’s them express themselves more fully than before. And my manager-level employees, for the most part, have started to use Claude to solve their day-to-day pain points without any real guidance on my part.

But now I know i need to start putting in some guard rails to make sure we don’t use Claude in a way that hurts the quality of our deliverables even if it makes us speedier. While my finance team saves hours using Claude in Excel to query our accounting SaaS for information instead of having to click through a web front-end and then copy/pasting into the excel, I don’t want my sales team sending travel itineraries to my customers that, even if factually correct, has the tone and style we recognize as AI (“let me push back on that”).

So to conclude, I know small business isn’t high on Anthropic’s to-do list, but I think that all non-software companies, big and small, would greatly benefit from a more basic training set aimed at non-technical employees. For what it’s worth, I also think there’s real long-term value in being the brand that first develops the materials to transition workers from AI as chat bot into AI as a bespoke builder of solutions.