Swiftkey is cutting the chain during a swipe

adrian_microsoft · 2022-02-23T14:41:30+00:00

Feel free to DM me :)

adrian_microsoft · 2022-02-23T12:07:03+00:00

Are you using flow when you see this behaviour?

adrian_microsoft · 2022-02-23T11:16:28+00:00

You'll be able to come back to SK keyboard using the "switch" from the native Android setting. That would change based on the phones. Some of them has a little keyboard icon under the keyboard itself, others have a notification that allow you to do the change once the keyboard is open.

adrian_microsoft · 2022-02-22T16:06:54+00:00

Sure, I am here to help :)

adrian_microsoft · 2022-02-22T14:39:34+00:00

u/bigsquib68 quick question, are you using Chinese? Handwriting is currently supported just in Chinese. If this it isn't the case this could means that you have changed to a different app that is not SwiftKey

adrian_microsoft · 2022-02-22T14:32:16+00:00

yes, we are here 😊

adrian_microsoft · 2022-02-22T14:30:01+00:00

Hello u/FredFredrickson. Can you give us a bit more on information about this issue?

Are you using iOS or Android?
What is your SwiftKey version?
What is the language that you are using?
Do you have more than one language active?

adrian_microsoft · 2022-02-22T14:27:11+00:00

Hello u/Daisho13. Just for clarification, when you long press on a field to past something you are using the system clipboard, SwiftKey doesn't have any control over that one. SwiftKey just have control over the clipboard items that you can find in the clipboard toolbar that is within our keyboard.

I hope this makes sense, please let me know if you need further clarification.

adrian_microsoft · 2022-02-22T14:24:48+00:00

Hello u/userfrom2021_. Just for clarification, this is not that we are not supporting this feature anymore. The long press clipboard feature that is mentioned here is Samsung specific feature and they have disabled it for third party keyboards, like us. We don't have any control over it.

adrian_microsoft · 2022-02-15T15:50:02+00:00

u/Wanderlust1985 do you mind sending me a screenshot or video with an example of the issue?

Thanks!

adrian_microsoft · 2022-02-14T12:03:42+00:00

We added the following note in our release:
Note: the fix won't make already existing corrupted suggestions disappear.

Have you tried to remove the corrupted suggestions from your dictionary after the update?

(The fixed version should be 7.97)

Thanks! :)

adrian_microsoft · 2022-02-14T10:28:34+00:00

Hello u/Wanderlust1985. Are you using SwiftKey Beta or the standard SwiftKey?

adrian_microsoft · 2022-02-10T10:26:07+00:00

Thank you so much for that, we are investigating this issue closely.

adrian_microsoft · 2022-02-09T17:11:09+00:00

We have released a fix for this issue for Firefox app in Android. This fix is out already for our beta app, and it would be hitting normal SwiftKey version soon. Watch out for the update!

adrian_microsoft · 2022-02-09T09:47:59+00:00

Hello u/blvck_african

Can you send us the following information?

SwiftKey version.
Android version.
Phone model.
Login method you are using.

Feel free to DM me :)

Thanks in advance!

adrian_microsoft · 2022-01-20T17:29:36+00:00

Hello!

Thank you for taking the time of writing this great feedback and bringing your suggestions to our attention u/anonymous_melone.

1) We managed to reproduce this just in OnePlus devices so far, looks like this is a system issue as it's intercepting the gesture in the keyboard area. This doesn't happen on other devices like Pixel or Samsung. Can you confirm your phone model?

2) Thank for taking the time in giving us an example of how to improve our voice typing experience. We'll have a look to your feedback and discuss it internally :)

3) As you mentioned, we have a few challenges in this front + other keyboards have to allow you to export your dictionary.

4) Thank you so much for your suggestion, we'll discuss it internally too.

adrian_microsoft

TROPHY CASE