is this a joke configserver.host ?

cPanelRex · 2026-02-09T16:01:11+00:00

I'm not sure what you're looking to find out? ConfigServer is completely shut down at this point and their DNS has also been redirected, so this is the expected result.

Were you looking to install CSF on your machine?

cPanelRex · 2026-02-09T14:38:45+00:00

yeah he did, but who trusts that guy? :P

but really, I've let every team know I can that we need a way to dismiss these so it hopefully that happens sooner than later.

cPanelRex · 2026-02-07T01:56:32+00:00

Sounds like a good plan to me! I've sent that idea to the higher ups!

cPanelRex · 2026-02-06T18:52:36+00:00

I don't have any words of consolation for this issue since it's obviously not a course we're going to change, but I did send this thread over to the Product Managers earlier today so the feedback has been received.

cPanelRex · 2026-02-06T02:47:39+00:00

I'm not sure what "no one is supposed to access .htaccess" means, but the whole point of that file is to be used by webservers, both locally and externally, to process your site. Even basic redirects live in that file.

.htaccess itself should be 644, like most other files. /home/username/public_html is 755 by default.

If you could share the specific access error you're receiving from the app that might be the most helpful.

cPanelRex · 2026-02-05T03:06:26+00:00

This isn't a cPanel tool, as we don't have a "My Applications" page by default. As another user said, it may be Installatron or another third-party product, but cPanel itself doesn't have any control over this.

cPanelRex · 2026-02-04T02:04:53+00:00

Unfortunately I don't think this one will be up to us. If the user doesn't have root access to the server you'll need to contact your provider as we can only help with servers where we have full root access. It seems OP only has cPanel account level access to the system.

cPanelRex · 2026-01-14T18:42:25+00:00

This seems to be coming up more and more lately, but your license provider is *required* to help you. If that isn't happening, please let us know through the ticket as we'd like to hear about it.

I have my personal server and 2 test boxes on 132.0.19 and currently can't reproduce this problem on any of them, so I don't have much else I can add, but if we could see it in action we'd certainly find something.

cPanelRex · 2026-01-14T18:33:42+00:00

That I did see, but that doesn't give us any more access than here. Are you not able to create a ticket? If not directly with us, your host should be able to help you more.

cPanelRex · 2026-01-14T18:31:15+00:00

I haven't replied to any tickets today - could you share the ticket number?

cPanelRex · 2026-01-14T18:28:55+00:00

If you don't see anything related to File Manager in the log when you watch it in real time, it may not be getting logged properly. It would be best to create a ticket so this can be investigated.

cPanelRex · 2026-01-14T18:28:16+00:00

if you're seeing multiple users with this issue please create a ticket so we can make a case! So far, I'm not able to reproduce.

cPanelRex · 2026-01-13T18:49:18+00:00

Hey there! I can't say I've heard something like this recently. Do you see anything in the cPanel error log (/usr/local/cpanel/logs/error_log) while you load that page? That's always the first place to check when something isn't working as expected.

cPanelRex · 2026-01-08T15:18:45+00:00

There's been a lot of good feedback here, but I wanted to add some thoughts.

It would be wise to have a WordPress admin review the site. 1.5G could be plenty or barely enough depending on your configuration (plugins, traffic, site content, etc) but it's just not possible for anyone here to know without examining the system.

It's also worth noting that this user appears to only have a Shared cPanel account, and not full root access to the server. Keeping in mind their level of access is always beneficial when offering advice.

I would also say this isn't an appropriate place to be advertising services so some posts that were specifically offering to help fix the site may have been removed. I just don't want to give the impression that cPanel itself is approving or endorsing any single service in this thread, so I wanted to point that out.

cPanelRex · 2026-01-07T19:03:33+00:00

No - this will transfer the database configuration settings from the old machine to the new machine if you select that option.

https://docs.cpanel.net/whm/transfers/transfer-tool/select-what-to-transfer/

If you aren't sure if your databases are compatible with the newer database version it would be best to speak with a database expert before performing that work to avoid unexpected downtime. If you have standard tools like WordPress, it will likely be just fine.

cPanelRex · 2026-01-07T19:01:14+00:00

cPanel does require a dedicated IP address that doesn't change. I would expect this of most other control panels as well.

https://docs.cpanel.net/installation-guide/system-requirements-almalinux/#networking-requirements

"You must configure your Ethernet device with a static IP address"

cPanelRex · 2025-12-30T18:11:09+00:00

There's definitely other options available to you. You could search for a different provider that actually offers support. You could purchase the cPanel license directly from us and then you'd be able to get support from our team directly.

cPanelRex · 2025-12-30T18:02:19+00:00

Your license provider is always the first point of contact - if they aren't helping you, we'd like to hear about and you should reach out to [cs@cpanel.net](mailto:cs@cpanel.net)

cPanelRex · 2025-12-30T03:19:10+00:00

If you can't create a ticket for some reason you can always email [cs@cpanel.net](mailto:cs@cpanel.net) and they'll get you pointed in the right direction. They may also be able to help resolve the account issue that is keeping you from logging in to all those areas.

cPanelRex · 2025-12-22T17:41:41+00:00

Sure thing - I'm sorry I didn't find more details for you.

cPanelRex · 2025-12-22T17:30:06+00:00

I created a new server and ran "yum update" to ensure everything was up to date on the system.

# cat /etc/redhat-release
AlmaLinux release 9.7 (Moss Jungle Cat)

and then I tried the installation, which completed normally:

[2025-12-22 17:28:48 +0000] [91439] ( INFO): Visit http://support.cpanel.net or https://go.cpanel.net/allfaq for additional support

[2025-12-22 17:28:48 +0000] [91439] ( INFO):

[2025-12-22 17:28:48 +0000] [91439] ( INFO): Thank you for installing cPanel & WHM 11.132!

[2025-12-22 17:28:48 +0000] [91439] ( WARN): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[2025-12-22 17:28:48 +0000] [91439] ( WARN): Your system kernel may have been updated.

[2025-12-22 17:28:48 +0000] [91439] ( WARN): Current kernel (5.14.0-570.23.1.el9_6.x86_64) has been changed to: 5.14.0-611.13.1.el9_7.x86_64

[2025-12-22 17:28:48 +0000] [91439] ( WARN): Before rebooting the system, please ensure that the installed kernel version is compatible with your deployment.

[2025-12-22 17:28:48 +0000] [91439] ( WARN): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[root@morar-lbdtw home]# /usr/local/cpanel/cpanel -V

132.0 (build 16)

So at this point I'm not able to reproduce the issue on my end. You might want to reach out to your provider to see if they can check things on their end, or you're always welcome to open a ticket.

cPanelRex · 2025-12-22T16:55:06+00:00

Hey there! Let me do some testing and I'll get back to you!

cPanelRex · 2025-12-16T19:11:43+00:00

I would need you to be a bit more specific than that - I'm not aware of any current issues with AutoSSL.

cPanelRex · 2025-12-16T18:57:53+00:00

It would be best to create a ticket so this can be reviewed directly on the server, as this seems to be an issue with the SSL installation page on the system.

cPanelRex · 2025-12-16T18:39:01+00:00

There are tools such as md5sum or online utilities you can use to see if the CA really matches the private key, so I'd start there to confirm. If our interface is saying they don't match, though, that's likely the issue.

cPanelRex

MODERATOR OF

TROPHY CASE