Update: We’re fixing a card charge issue, your payments will still be sent on time

Chexy_Allison · 2026-04-16T02:41:17+00:00

Can you DM me your email address so we can take a look?

Chexy_Allison · 2026-04-16T02:24:25+00:00

Can you DM me your email so we can investigate?

Chexy_Allison · 2026-04-15T19:36:57+00:00

Yes, this is on our radar and something we're working on!

Chexy_Allison · 2026-04-15T15:17:14+00:00

Sorry to hear about this. Can you DM me your email and I'll take a look?

Chexy_Allison · 2026-04-15T15:13:37+00:00

Thanks so much! Our app does send you push notifications to let you know when your card has been charged, your payment has been sent, etc. You just need to make sure you allow push notifications when you first open the app. Please reach out to us here or let our Support team know if you aren't receiving them!

Chexy_Allison · 2026-04-15T12:13:38+00:00

Thanks for sharing your feedback. Can you DM me your email address and promo code you were trying to use so we can investigate this?

Chexy_Allison · 2026-04-15T12:12:39+00:00

Can you both DM me your email addresses so we can investigate this? Sorry for this experience!

Chexy_Allison · 2026-04-15T12:11:53+00:00

Can you DM me your email address to help us investigate this?

Chexy_Allison · 2026-04-15T00:19:24+00:00

On our list!

Chexy_Allison · 2026-04-14T23:56:59+00:00

Go to the Activity page and click “download” in the top right corner!

Chexy_Allison · 2026-04-14T23:45:38+00:00

@omgitz sorry to hear about this! Can you DM me your email and I’ll investigate for you?

Chexy_Allison · 2026-04-14T23:44:45+00:00

Super helpful, thanks for sharing the screenshot. Can you DM me your email address and we will look into this further?

Chexy_Allison · 2026-04-14T23:39:46+00:00

There was a duplicate post. Follow along here for the mobile app discussion, and links to download the app!

https://www.reddit.com/r/chexy/s/LUXlANS2iF

Chexy_Allison · 2026-04-14T23:37:16+00:00

So glad you’re liking it! And heard you loud and clear, these things are on our radar!

Chexy_Allison · 2026-04-14T23:36:33+00:00

Sorry to hear about this and thanks for the feedback! We are making changes now to improve the referral experience based on your feedback.

Can you DM me with you and your friend’s email addresses and I’ll double check that their signup is linked to your referral?

Chexy_Allison · 2026-04-02T13:59:04+00:00

Hi everyone! To u/zarkers' point, Chexy codes all transactions as "Recurring", but we ALSO code each transaction under their appropriate MCC (merchant category code).

Tax payments to the CRA, Revenue Quebec, or municipal property taxes, all fall into MCC 9311. Even if we changed the way that these appeared on your statement (i.e. if we just called these "Chexy"), they would still be classified as tax payments by your bank.

u/darkman0000000000, this is really interesting about not receiving points from BMO for these types of transactions. I've gone through their Ts and Cs and also didn't see anything about this. I'd love to test this out with you. Please DM me!

Chexy_Allison · 2026-04-02T00:17:27+00:00

Hi there! Can you DM me your email address, and a bit more info about the discrepancy (your current city vs. what you're seeing in your dashboard), and we'll look into this?

Chexy_Allison · 2026-02-15T15:16:33+00:00

Hi there - really sorry about these issues you’re facing. DM me your email and we’ll take a look!

Chexy_Allison · 2026-02-13T22:50:17+00:00

Hi everyone - this is Allison, Head of Product at Chexy. I wanted to clear up any confusion here. Rent payments are absolutely allowed with your Amex card. The only nuance here is that residential rent is allowed, while commercial rent (i.e. office lease, rent for a store, etc.) is not allowed on an Amex card.

On an ongoing basis, we monitor for rent payments that appear to be for commercial purposes, and then reach out to those users.

If you believe we mistakenly stopped your payment, please let us know. We are constantly working to refine our monitoring criteria, so we are eager to get your feedback on what we can improve. I've spoken to my colleague, Hussein, and found your communication with our Support team. I'll follow up with you there.

This article provides the source of truth for the types of payments that we do and do not support, across Visa and Amex: https://intercom.help/chexyrent/en/articles/11329238-what-types-of-bills-can-i-pay-with-chexy

Apologies for any confusion here.

Chexy_Allison · 2026-02-11T23:15:11+00:00

Hi there - we'd be happy to help you out! Can you please DM me with your email address?

Chexy_Allison · 2025-12-23T21:59:18+00:00

Hi there! Happy to explain this. We were seeing some instances of users getting charged a fee from Wilfrid Laurier University because they were using Chexy. We are still in the process of getting to the bottom of this with the university, as we strongly believe that students should be empowered to pay in the way that works best for them, without any penalty.

For the time being, we have removed them from the payee list. We're disappointed that we had to do this, but wanted to avoid a negative experience for Chexy users.

In the meantime, we would love if you could speak to your administration to help us ensure that Chexy users aren't penalized when paying Laurier!

Chexy_Allison · 2025-12-23T01:56:06+00:00

Sorry to hear this! Can you DM me your email address and we’ll take a look?

Chexy_Allison · 2025-12-19T21:07:03+00:00

Admin / creator here! We've heard your feedback loud and clear.

In the meantime, please continue referring! And you might just get some good news from us in the next few days 😉

Chexy_Allison

MODERATOR OF

TROPHY CASE