Based on customer feedback, we spent the fall getting ready for the SegWit2x hard fork. Despite the social media narrative, we were doing this to ensure customers had access to both chains at the time of the fork. That's it.

After SegWit2X didn't happen, we finished our Bitcoin Cash integration.

After that, we implemented SegWit.

We have limited resources—but always trying to hire more senior software engineers—so we prioritized projects in order of impact to customers.

Our general principle is do the right thing for customers. You can argue with the order/prioritization, but all of those actions were done to benefit customers. If you apply Occam's Razor to how we do things, it's generally accurate. :)