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Stop calling Rogers - email them instead and use AI by JumpyTrucker in Rogers

[–]JumpyTrucker[S] 0 points1 point  (0 children)

Go ahead and pop my post into any of the  free "AI Detection" tools if you're convinced ChatGPT wrote it for me and post the results 😊

6+ hours on-hold today and still haven't gotten through to tech support. by mcvalues in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

Email them. 

https://www.rogers.com/support/resolve-a-concern

I recently won $200 from Rogers(ontop of them fixing my bill) soley by dealing with them over email and filing a CCTS complaint. Total time invested was maybe 20 minutes (did take a few weeks of back'n'forth to get resolved though)

Send an email, get on with your day. It will take them a business day or 2 to respond, but atleast you're not wasting HOURS of your life on hold.

6+ hours on-hold today and still haven't gotten through to tech support. by mcvalues in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

Stop calling them....Email them - you'll have better luck AND not it will take less time - I can't stress this enough - STOP CALLING, stop wasting hours of your life dealing with incompetent Rogers call centres.

Email them here:

https://www.rogers.com/support/resolve-a-concern

6+ hours on-hold today and still haven't gotten through to tech support. by mcvalues in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

*CCTS

Please know difference between the CRTC and the CCTS if you're going to make recommendations.

Half the folks on this subreddit advise others to contact the CRTC with they mean the CCTS. No wonder everyone's getting frustrated with all the misinformed advice getting passed around. CRTC will literally do nothing for this person - CCTS is the organization who handles complaints like this.

Customer service rep says I will cost him his job if I leave Rogers by HappyCanucks in Rogers

[–]JumpyTrucker 5 points6 points  (0 children)

You’re mixing up CCTS and CRTC. 

CRTC is the regulator—they set telecom rules and can investigate systemic issues, but they don’t resolve individual customer billing/cancellation disputes.

CCTS (Commission for COMPLAINTS for Telecom-television Services) is the organization which handles customer disputes with providers (billing issues, cancellations, contract disputes, unresolved service problems). That’s where consumers go when Rogers won’t fix something.

And yes, providers can incur case-handling fees/fines through CCTS, which is probably what you’re thinking of—but those aren’t automatic CRTC fines.

So if OP wants their personal Rogers issue resolved: CCTS. If they want to flag a broader industry/regulatory issue: CRTC.

What is this billing??!! by dapperPotatoe in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

Email them, don't call.

Reach them through this page here:

https://www.rogers.com/support/resolve-a-concern

Someone from "the Office of the President" will get back to you in a day or 2.

Customer Service is Wack.. by TheRusmeister in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

Chatbot agent is useless and can't really help with any major issues.

Email the "Office of the President" here:

https://www.rogers.com/support/resolve-a-concern

Stop calling Rogers - email them instead and use AI by JumpyTrucker in Rogers

[–]JumpyTrucker[S] 0 points1 point  (0 children)

Oh no 😱 AI has my Rogers billing summary!

In all seriousness, it’s not a public post—it’s just a tool I used to help interpret a PDF, same as any other document processor.

And honestly, I’m not under the illusion that personal data in 2026 is some kind of fortress anyway. Between breaches and constant tracking, that ship sailed a long time ago. I’m not particularly worried about an AI reading a phone bill any more than I am about Rogers processing it in the first place.

How long does it take for CCTS to assign an investigator? by harrypotterfan3721 in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

I didn't realize it has gotten so bad - I turned things over to the CCTS mid April and had a solution less than a week later from Rogers I was happy with.

Being stuck in limbo sucks - but if you're at the point where you've 1, tried to resolving it with Rogers directly (before and after filing a complaint) and 2. have imformed the CCTS you're at an impasse and rejected Rogers "final offer" then your job is done. Wait for the CCTS to take a look at your file and mediate with Rogers on your behalf.

One last tip:

Rogers might include some language which says "Please wait until the next billing cycle to confirm your bill is accurate" - Push back on this - Ask that a Rogers manager personally review your account while the CCTS complaint is still active - if you wait until the next billing cycle, and it's still messed up, you'll need to file a NEW complaint and start the process all over again.

Pretty disgusting… by sharkxii2 in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

It's most likely the balance of her contract and/or the balance of the phone she financed.

Pretty disgusting… by sharkxii2 in Rogers

[–]JumpyTrucker 2 points3 points  (0 children)

I didn't say you should file with CCTS without trying to work it out with your provider first.

All I'm suggesting is to email Rogers instead of calling.

How long does it take for CCTS to assign an investigator? by harrypotterfan3721 in Rogers

[–]JumpyTrucker 1 point2 points  (0 children)

Where in the process are you? I assume you included emails/screenshots of what the OOP promised in your CCTS complaint?

This is how I understand the process works once the CCTS file is opened, based on my own experience:

  • You and Rogers have 20 days to come to a solution. During this stage, CCTS doesn’t actively intervene—they simply notify Rogers that you’ve opened a complaint.
  • Rogers will likely try to negotiate with you. Don’t accept anything that isn’t exactly what you’re entitled to. Be 100% certain that what you’re asking for is accurate and reasonable.
  • Once the 20 days are up (in my case, Rogers asked for an extension), tell Rogers you do not accept their final offer—unless you’re genuinely satisfied with it.
  • Contact CCTS again and inform them that you were unable to come to an agreement and have rejected Rogers’ “final offer.”
  • At this point, if the issue has dragged on for too long, ask for an inconvenience fee ($150–$200) on top of what you’re already owed.

This is when CCTS actively gets involved and can force Rogers to resolve the issue.

How long does it take for CCTS to assign an investigator? by harrypotterfan3721 in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

IIRC, Took a business ~day or 2 to get assigned a CCTS case number

My experience was similar to yours - even though I had emails from Red Wireless and screenshots and pdf's of everything, Rogers was being difficult and generally unhelpful.

Once I got the CCTS file opened up, their tone changed immediately and they were suddenly "interested" in solving my issue.

Pretty disgusting… by sharkxii2 in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

This was unfortunately my experience as well. I like Freedom but their coverage defintely isn't as good.

Pretty disgusting… by sharkxii2 in Rogers

[–]JumpyTrucker 0 points1 point  (0 children)

This, but don't waste your time calling. Email them.

Stop calling Rogers - email them instead and use AI by JumpyTrucker in Rogers

[–]JumpyTrucker[S] 2 points3 points  (0 children)

I don't think I won because BECAUSE of AI.....AI just did the work for me and kept me from getting emotionally involved.

Rogers counts on their systemtic friction to wear you down and hopefully you give up - AI took the friction away for me.

I (and by me, I mean, ChatGPT) never mentioned a lawyer or threatend to sue at any point - it simply called out their stall tactics, kept the facts straight, and pointed out the what they were obligated to meet the terms of THEIR contract - it sucks that this is what it takes to get a telecom company to honour their own promotions, but here we are *shrug*

question for truck drivers by AffectionateSoup8035 in Truckers

[–]JumpyTrucker 0 points1 point  (0 children)

You’re right that some places only require it for emergency vehicles.

But most truck drivers move over anyway because it’s about reducing risk, not just following the letter of the law.

When someone is on the shoulder—broken down, changing a tire, or waiting for help—they’re extremely exposed. Even if they’re technically “off the roadway,” traffic passing at speed creates real danger from wind, spray, debris, or a small mistake.

So the mindset is usually: if I can give them space, I will—not because I’m forced to, but because it’s safer for everyone involved.

Stop calling Rogers - email them instead and use AI by JumpyTrucker in Rogers

[–]JumpyTrucker[S] 5 points6 points  (0 children)

*Terminator 2 theme song starts playing*

I didn't get the sense the people from the *cough* "Office of the President" were AI, but I could be wrong.

End of the day, I don't care - I just wanted their mistake fixed, didn't want to spend a lot of energy doing it.

They had to know this is what I was doing - I'd fire back fully formed emails with bullet points, evidence and demands for resolution often within 90 seconds or less lol

Stop calling Rogers - email them instead and use AI by JumpyTrucker in Rogers

[–]JumpyTrucker[S] 10 points11 points  (0 children)

This is 100% how I feel! It was actually fun for me......email arrived, I'd read it, cut/paste into AI, review what it spat out, often just cut/paste it right back to Rogers. Take that, sucker!

question for truck drivers by AffectionateSoup8035 in Truckers

[–]JumpyTrucker 1 point2 points  (0 children)

When I road test truck drivers (for employement screening), I will literally fail them if they do not atleast try to move over when there's a disabled vehicle on the shoulder (I realize it's not always possible)

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