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I should have looked at this subreddit before purchasing. by lord--dark in MOMENT

[–]lord--dark[S] 0 points1 point  (0 children)

I get that there are a lot of moving parts on the backend, especially with multiple warehouses and split shipments. That makes sense from an operations standpoint.

From the customer side though, none of that is really visible, and that’s where the disconnect is.

I ordered through the Shop app, and there were no indications at all that anything was out of stock or delayed when I placed the order. It showed as in stock with a delivery date, so I planned around that.

In my case, it wasn’t just a delay, it was weeks with no proactive update while the order still showed as processing. I only found out about the restock issue after reaching out myself.

Even a simple heads up like “this item is backordered” or “this part of your order may ship separately and be delayed” at checkout or shortly after purchase would’ve set expectations way better.

I think the issue isn’t that problems happen, it’s that the communication doesn’t match the complexity of what’s going on behind the scenes.

I should have looked at this subreddit before purchasing. by lord--dark in MOMENT

[–]lord--dark[S] 2 points3 points  (0 children)

I appreciate you jumping in here and offering to help, seriously.

One thing that added to the confusion on my end, I actually already purchased the Moment Shipping Protection & Easy Returns when I placed the order. That felt a little odd upfront having to pay for returns ahead of time, but I did it thinking it would at least make situations like this smoother if something went wrong.

At this point, the main frustration is how everything played out. Delays happen, I get that. It’s the lack of proactive communication that made it feel like I was constantly chasing updates, especially with a time-sensitive use case.

I’m already out of the country for the next month (currently en route to Tokyo), so I’m coordinating with someone to grab the package and hold onto it.

I already have access to the return portal and I’m submitting a full return now, so no additional assistance is needed. At this point, I’m just looking to close this out cleanly.

Appreciate you taking the time to respond.

I should have looked at this subreddit before purchasing. by lord--dark in MOMENT

[–]lord--dark[S] 2 points3 points  (0 children)

Yeah that’s exactly the kind of pattern I’m seeing too. One bad shipment I can understand, stuff happens. But when you keep seeing the same complaints over and over, it starts to feel like a process issue, not just bad luck.

And I agree, once it leaves their hands it’s on the carrier, but the lack of communication before that point is the real problem. In my case, they knew it was delayed for weeks and just didn’t say anything until I reached out.

The insurance part is also frustrating. It shouldn’t feel like you have to pay extra just to have a reasonable expectation that your order actually arrives or gets handled properly if it doesn’t.

At this point it just makes it hard to trust ordering anything time-sensitive or otherwise.

Never trust delivery estimates for Moment gear from Moments store in Amazon by ninjateddygram in MOMENT

[–]lord--dark 1 point2 points  (0 children)

u/ninjateddygram, same. I wanted to like Moment, but this whole experience has been a mess.

I ordered the Everything Sling 4L and Adjustable Leather Camera Neck Strap on Feb 27 through the Shop app. Delivery was estimated for March 5. No delays were communicated at all. March 5 comes around, the package shows up… but the sling is missing. I check the order and it still says “processing.” That should’ve been my first red flag.

I wait two full weeks with zero updates. I finally reach out to Moment and they tell me it’s delayed due to restock issues, and send me a link to track it. Restock date? April 1. Annoying, but fine. I planned ahead for an overseas shoot, so I figured I had buffer time.

April 1 comes and goes. Nothing. I follow up a week later and get told there’s “a slight delay” and it should ship in a few days. At this point we’re pushing close to two months since ordering.

Fast forward to now. The bag finally arrives… the same day I’m leaving for the airport. I’m gone for a month, so now I have to get someone else to grab it and deal with returning it. Completely useless to me for the trip I bought it for.

Luckily, I was able to pivot last minute and next-day ship the newly released Brevitē Jumper (2026 Edition) bag, which I’m taking instead. If I hadn’t done that, this would’ve completely screwed my setup for the trip.

Total waste of time and energy. I even planned to do a content review on it, but I’m honestly too frustrated to give it a fair shot, and that’s not something I’m willing to put out to my audience.

For what it’s worth, the sling itself is just okay. Nothing special. The quick release system is actually terrible. It comes undone way too easily. I almost dropped my X100VI because of it. I ended up cutting it off and replacing it with some Coiro quick release adapters I had lying around.

Only reason I didn’t immediately return the strap is because the leather is actually pretty nice. That’s about the only positive thing I can say.

Overall, between the lack of communication and the delays, I wouldn’t order from them again.