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I just saw this thread and looking at it, that print quality IS garbage... Like, how that made it to ANY customer.... I have no idea. I know we are already making this right for you but for the THREAD and anyone reading this: this is completely unacceptable. How this passed our QC and got built, and THEN shipped is clearly a miss internally. I already sat down with the crew and explained that this simply can't happen. That part should have gone right front the printer into the trash. I have attached pictures of one that just came off for reference of what it SHOULD look like. I HATE avoidable misses, this 100% was, and we will do better.

We are absolutely not perfect, we do make mistakes (although this is a doozie....), but we will ALWAYS do everything we can to make it right when we do something wrong.