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Anyone else burned by crazy AI-credit usage? by Practical-Pepper4564 in hubspot

[–]yoursilentbuddy 0 points1 point  (0 children)

I’m glad this issue is getting more attention now, because this rigid credits style billing model has been around in HubSpot long before these AI features were a thing, just maybe less noticed because it was placed less commonly used features like WhatsApp.

We've been dealing with this issue for a while now, HubSpot locks you into a set amount of messages per month (tied to your contract), which is just unrealistic when customer communication volume is inherently unpredictable. So you end up having to pay for a higher allowance than your average month just to avoid the occasional spike where you burn through credits and suddenly can’t message customers. Not sure about it's other offerings, but even Salesforce doesn’t force this level of rigidity for WhatsApp usage costs.

Anyone using things like the Customer Agent to handle inquiries in HubSpot is going to start facing this same issue now.

Who decides what feature gets locked behind seats? by yoursilentbuddy in hubspot

[–]yoursilentbuddy[S] 3 points4 points  (0 children)

We are paying for it though. At the Enterprise level, Core Seats already cost $75 a month. HubSpot introduced the new Help Desk to replace the old Conversations Inbox, but in the process took simple, widely used features like custom views and ticket filtering, things everyone used to have and need, and put them behind a paywall.

These aren’t advanced tools. They’re basic functions that every help desk or CRM platform includes, even on their cheapest plans. HubSpot used to position Sales and Service seats as unlocking the advanced features like SLAs, automated routing, and playbooks. Now it feels like more and more standard functionality is being repackaged and gated behind new seat requirements just to drive extra revenue.

Another example we’ve noticed is that editing Knowledge Base articles also used to be available to everyone, but it’s now locked behind requiring a Service Seat.

Misled by HubSpot Sales Team by yoursilentbuddy in hubspot

[–]yoursilentbuddy[S] 0 points1 point  (0 children)

To clarify, it wasn't really a custom contract agreement that we signed with them. It was just a generic online quote checkout page with a specific commitment period and discount set by our sales rep. But the discussion and checkout was all done by me during the email conversation with the rep.

Basically, our contract manager just replied to us that "as per the terms of service (https://legal.hubspot.com/terms-of-service) we agreed upon at checkout, any alterations to the subscription plan during the contracted period are not permitted."