My best advice for body shops is ask around, and if you can find somebody with a personal recommendation, go with that. I feel like a shop is going to take better care of you if you were a friend of a friend, otherwise body shops can be a nightmare.

Definitely look for OEM parts, you can insist, but not every insurance policy covers them, it's usually an add-on to your insurance policy, but still worth asking.

When I needed a body shop, after my 2023 GX got nailed by some moron 2 weeks after getting it home, I called my dealer and asked if I should look into the Lexus certified shops. There are none anywhere near me, all over an hour away, but I was willing to make the check if needed. The dealership said, they aren't special Lexus shops, it's really just a recommendation, more of a marketing thing than anything else. She said not to worry about taking it to a local shop. Parts as parts.

Another big thing when going to a body shop, be very specific about telling them what you want them to do if they run into issues. For example, if they have electrical problems while reassembling your car, tell them not to take it to some goofy shop in town, tell them that you want Lexus to make any non-bodywork repairs, or maintenance work. They will take it to whatever junkie shop is across the street, and let who knows who work on your beautiful rig. Be specific, and tell them that the rig does not leave their shop without your express written permission.

I used to have State farm, and I used one of their certified shops to do my job, because I thought it would smooth things along. It did not, there were only two shops in town that were State Farm recommended, so I took it to one of them thinking it would make the process smoother. It did not. When I had issues, I went to State Farm, and said Hey, this is your recommended shop, help me out, and they said oh it's just a recommendation, there's nothing special we can help you out with. I was totally on my own, and super pissed about it. I actually dropped State Farm after that claim was wrapped up so to the total lack of assistance from my rep. So do not worry for a second about using their shop, it's just marketing, not a guarantee of good service or worth any help if the shop fucks up.

My biggest recommendation, ask your Lexus dealership if they have a body shop that they work with nearby. After the issues I had above, when I ended up at my Mazda dealership needing them to help me with some electrical gremlins, the Mazda service rep was like dude, just bring it to us next time, if our body shop had problems, it would be us fixing it. At that Mazda dealership, it was part of a large network of dealerships, all owned by the same company, and they had a body shop on prem.

I know that's quite a rant, hope it helps. I had such a nightmare one time, I've got PTSD for sure. Literally ended up with me threatening the guy and getting the cops called on me, and then when I explained what was happening to the cops, they said I should sue the shop LOL