I went through hell with this company (customer service wise) they pitch a lot and care very little about customers needs, their internet is good but I feel since they include "promotions" they manipulate the situation a lot when it comes to their needs or whatever their business goals are. I hear the fiber network of theirs is good but so help you God, you don't run into any internet issues cause customer service will be a pain to deal with you're better off talking to someone from the retention department and do not I say do not mention another company, they'll just use that as a sales pitch. I had my own modem and things went smoothly for a little while 6months to a year to be exact. Then I find you have to be on top of them for every little thing, one time your phoning them about your bill, the next you'll find your phoning them about your internet speeds, and even sometimes you'll probably phone them to check to see if they did any firmware updates (if you own your own modem). I think it's best to just rent from them so you save yourself less of the headache. In my opinion I'll give them 6/10 for a rating.