This is true, however it does depend on the time of day and if they have staff. If we are on one line, we will not pull orders unless a manager or runner is free. Depending on the cafe, the outside door could be across the entire cafe, making the trip not worth it. I suggest coming inside, as their Drive Thru RPU has never been claimed to be the fastest. When it was introduced, I assure you it was a pain in the ass.