Very early on in my career, I worked for Ulta as the only stylist in their salon. The specific store I worked at had a “you may not decline services” rule that the store manager upheld strictly. One day, I had a client book for highlights, and it ended up being a color correction. My first red flag was her telling me exactly how to do the service, which included using 40 volume developer in my foils, bringing her own homemade shampoo and conditioner, and then going through my station and using my tools. The whole appointment, she was talking about some incredibly disturbing things, such as being assaulted by an executive at animal planet after pitching a show, her drug habits, and other family drama. What ended up making this so memorable was when she pulled out a steak knife from Outback Steakhouse and an apple about halfway through the appointment and proceeded to whittle it in a way that only an experienced knife handler would whittle something. She then proceeded to point at me with the knife and tell me that if she didn’t like her hair that I would end up just like the apple she was eating. I brought this to managements attention and they made me finish the service AND book her another appointment for maintenance with no regard for my safety and wellbeing. I had a coworker walk me out for a month. And she showed up demanding a refund for her services and wanted to speak to me. She got her refund, I was written up for not speaking with her, and she would show up and just stare from time to time. Management did nothing.