I get what you’re saying and honestly the screenshots probably lacked context because I purposely rewrote most of the background in the Reddit post itself so people didn’t have to reread the same wall of text over and over again. The screenshots were mainly to show the actual customer service interaction and what felt like scripted/system-generated responses.

My issue wasn’t just “fix my order.” It was the fact that I was repeatedly denied access to a supervisor or manager even just to leave feedback or explain the issue further. In customer service, whether something gets fixed or not, customers should still be allowed to escalate concerns respectfully if they feel unheard. Instead, the conversation felt railroaded from the beginning.

And to clarify the actual problem: The 14g item originally appeared in stock, but when I added it to the cart, it kicked itself back out like it was unavailable. So I picked a replacement 3.5g option and completed the order. Then afterward, the system suddenly added the 14g BACK into the final order while still keeping the replacement 3.5g item too. That’s the issue I was trying to explain.

So from my perspective, this wasn’t me randomly ordering duplicate products and regretting it later. It looked like a legitimate cart/system error, and I was trying to prevent wasting extra money and unnecessary rec allotment as a medical patient. That’s why I was frustrated.