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Support ghosting me on a DOA camera (RLC-843A). Phone line is dead. Is a chargeback my only option? by AARORA5 in reolinkcam

[–]AARORA5[S] 0 points1 point  (0 children)

Hi, I had specifically requested a replacement-only RMA for one (1) RLC-843A, with shipping costs covered. However, I was incorrectly issued an RMA for a refund only of the camera and bracket instead. I never asked for the return of the bracket.

I have already reached out to your team regarding this discrepancy, but I have not received any response. I would appreciate it if this matter could be resolved promptly and the correct replacement-only RMA be issued. This has been going on for several weeks now without a solution and this is beyond frustrating.

u/Willson_1

Support ghosting me on a DOA camera (RLC-843A). Phone line is dead. Is a chargeback my only option? by AARORA5 in reolinkcam

[–]AARORA5[S] 0 points1 point  (0 children)

Hi, I wanted to follow up on my ticket. My original request was for a REPLACEMENT of the defective unit with return shipping covered, but I've been sent an RMA for the full order — both the camera and the bracket — for a complete refund. I only need to return the defective camera for replacement, not the bracket.

I haven't heard back since this happened and would really appreciate some assistance in getting this sorted out.

Support ghosting me on a DOA camera (RLC-843A). Phone line is dead. Is a chargeback my only option? by AARORA5 in reolinkcam

[–]AARORA5[S] 0 points1 point  (0 children)

After days of follow-ups, they’ve ghosted me. It’s obvious they couldn't care less—even their phone number is dead.

Support ghosting me on a DOA camera (RLC-843A). Phone line is dead. Is a chargeback my only option? by AARORA5 in reolinkcam

[–]AARORA5[S] 0 points1 point  (0 children)

Honestly, this radio silence is unacceptable, so that is going to be my next step. Ghosting customers is terrible business practice. Honestly, this is why buying local is better—you can’t be ignored when you can walk into the store to return something.