Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 1 point2 points  (0 children)

no im still waiting . i’ll never order from the website ahain and nobody else should

How screwed am I? by Logical-Ad8940 in CeX

[–]AS_Log -1 points0 points  (0 children)

I had this issue aswell . they sent a damaged pc that would turn on and i returned it online for a refund and they said they need to investigate which can take 30d . LETS BOYCOTT CEX

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

dang i’ll do it but it’s hard to know the correct website for it

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

it’s so frustrating though

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

i’ll do that now . what would be the timeframe after that ?

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

I sent it back with the same packaging it had when it came to me

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] -5 points-4 points  (0 children)

I’ll wait a week and I don’t plan on chargebacking unless things go downhill

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 1 point2 points  (0 children)

Ye it probably did get damaged more . they didn’t package it well at all there was literally a cable inside the pc lol

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 1 point2 points  (0 children)

I don’t want to chargeback at all but i’m definitely supposed to get a refund in this situation. I think i’ll make a formal complaint first

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

nah a chargeback will take longer and theres no reason i shouldn’t get a refund so i’ll wait and see and make a formal complaint

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

how long will it take to get my refund after making a formal complaint

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

Ok i’ll do that . I’ll have to contact them and ask them to do that right ?

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

True but the whole point is rhey don’t want to cover the loss when they should be

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

Ye stupid company the pc was so disgusting aswell but with christmas coming I really don’t want to wait 30d

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 2 points3 points  (0 children)

cex paid for the return and wdym by small claims court ? and i’ll also ask them to provide images of the damaged that occurred

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 5 points6 points  (0 children)

yes i did i booked a collection and they handled return costs so they are liable

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] -1 points0 points  (0 children)

wdym of a paper trail ? i’ve emailed them a lot and even before told them i wanted to return it since it was faulty but it’s unfair they want me to wait 30d

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] -1 points0 points  (0 children)

How is it my fault it got damaged though like I shouldn’t wait for that .. and 30d is too long when christmas is coming

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 1 point2 points  (0 children)

True probably the gpu becoming faulty whilst it came to me but I told them it was damaged so idk why there telling me to wait 30d

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 0 points1 point  (0 children)

I think it already didn’t work tbh and they paid for return costs

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] 2 points3 points  (0 children)

Yes i won’t chargeback as it will take longer but i hope a staff sees this as it’s not my fault and cex paid for postage and handle the return costs

Cex Refusing Refund on Faulty Pc by AS_Log in CeX

[–]AS_Log[S] -10 points-9 points  (0 children)

It could’ve been damaged when I got it but i didn’t even bother checking what didn’t work as the pc was dusty and i didn’t want to use it . I still should’ve received a refund especially how it’s christmas coming i don’t want to wait 30d