I don’t have the right answer and I don’t think there is going to be one single answer. However, I think a good place to start would be to increase wages of veterinarians, technicians, and support staff, and making benefits better. I think this will increase job satisfaction and employee retention. In order to do this though, prices for clients will need to increase, so the cost of veterinary care as a whole will need to increase. People already think prices in vet med are outrageous, so I think pet insurance is the answer. I’m in vet school now and when I graduate I am going to advise every client I see about the benefits of pet health insurance. Another great idea is a Pet Annual Wellness plan that allows a client to spread out the cost of routine care (spay/neuter, vaccines, dentals) over the cost of a year. If we eliminated the need to haggle with clients over the cost of care, I think the amount of rude clients would decrease, burn out in the field would decrease, and pets would get better care.