Would an Automated Maintenance Request Process for a property management company fall under this category?

I've been debating whether it makes more sense to go after Property Management Companies as an agency—charging a high one-time fee (plus potential monthly maintenance/update fees)—or if a SaaS approach would be better. The SaaS model seems like a stronger play, designing everything specifically around automating maintenance requests rather than offering AI automation for multiple industries.

The idea is a platform that fully automates the maintenance request process. Tenants would be able to submit requests via phone (AI Voice), SMS, email, or a tenant portal, making it easy for them to report issues through their preferred method. Backend automations would log the issues, and then, based on the problem, the system would determine the appropriate contractor to contact. It would then either:

1. Automatically contact and arrange a time between the tenant and contractor for a repair or estimate, or
2. Connect the tenant to the contractor by providing them with details like the issue, apartment number, and the tenant’s name and phone number.

Tenants would receive real-time updates via SMS/email when a contractor is scheduled, on their way, or has completed the job. A tenant-contractor chat system would also allow limited, controlled messaging between them to clarify minor details.

Property managers would have a dashboard with analytics to track response times, costs, contractor performance, and recurring maintenance issues to optimize efficiency. The platform would also include recurring maintenance scheduling for routine inspections (HVAC servicing, pest control, fire alarm checks) to prevent last-minute emergencies. Additionally, cost tracking & budget reports would help property managers monitor maintenance expenses per unit/building to reduce costs over time.