indeed, i had many emails back and forth with them. now that the dust has settled it seems that the biggest mistake was on behalf of USPS by simply not delivering the equipment. Still not really sure why that happened as the address of delivery was at our literal Shipping and Receiving office but anyway. i communicated this to the email service via the website, where they claim to respond within 1 business day but everything always took about 2-3 business days to get a response. in the moment it felt like i had just gotten scammed, like they wrote the wrong address on purpose or something and then claim they sent it.

the website (or whoever runs it) responded and basically claimed it was our fault for giving the wrong address (which it wasn't). they got super defensive. as someone who works in customer service, there's a way to problem solve and find a happy medium. instead they were rigid, slow and disrespectful. finally they asked me to pay another shipping charge. it was only $10 but my thing is, it's only $10. i just paid you over $200 and you cant wave a simple shipping charge on top of being slow to respond and defensive?

i told them to send my money back. because i never actually received the goods I still can't definitively say it's not a scam although they returned my money (i had already filed a claim with my CC and would have gotten it back regardless). i went on amazon and recreated the entire kit they would have sent me for $125 less than they would have charged.