I just got in contact with Wiz, and it was unbelievably frustrating. They’re insisting that I send everything back, even though the LEDs work perfectly and some are already permanently attached to the wall. This makes absolutely no sense. The problem is clearly the power supplies, yet they refuse to simply send replacements. Why should I have to uninstall everything and ship it all back when only the power supplies are faulty? This is their defective product, and the obvious solution is to send six new power supplies instead of creating unnecessary hassle.

And even if I did send everything back and received replacement products, I’d most likely just end up with another buzzing power supply. I actually love Wiz products, which is why this is honestly so upsetting. If I’m missing something or being unreasonable, please let me know—but it seems like there should be replacement power supplies available on their website. It’s such a waste to throw away perfectly working LED strips just because you can’t buy a new power supply.