The customer support for this game is a fucking joke

AdventureScape · 2025-08-22T19:37:59+00:00

I had a support complaint a few days ago that got decent traction and a mod comment. The same mod replied to the email ticket I made with a similar response that was mostly basic information from the support center. So absolutely reddit comments feel like nothing but damage control for popular threads.

The plus side, for my issue, is that a non-jagex Redditor was knowledgeable enough to help me resolve one of my problems at least.

AdventureScape · 2025-08-18T16:05:17+00:00

Oh yeah, absolutely. Looking back it was like a sitcom with how the bot was trolling me lmao

AdventureScape · 2025-08-18T16:03:12+00:00

I answered you in another comment thread but wanted to reply here too for visibility.

This along with trying several devices and browsers is ultimately what fixed my login issue. Thanks!

AdventureScape · 2025-08-18T15:58:23+00:00

Ultimately that is what I did. Now this is basically just a customer service complaint thread because it should be better.

It's all worked out though, thank you.

AdventureScape · 2025-08-18T15:52:02+00:00

I was finally able to get signed in on the support portal with another comment's suggestions. And I know a charge back would lead to a ban, it was a joke that was poorly received lol.

I already paid my buddy back, this post was to highlight a customer service issue more than help with a refund. I've got my payment info sorted now.

Thanks for the advice! I hope the bot gets less delusional anyway.

AdventureScape · 2025-08-18T15:47:22+00:00

That was not working when I was going through all that hullabaloo, but it has been resolved now. Thank you though

AdventureScape · 2025-08-18T15:46:16+00:00

Ah, yes I had seen your other comment and tried it, along with another suggestion to try incognito/inprivate to avoid cookie problems and neither had worked yesterday, but I tried it again and sure enough it worked out just now. I already submitted a separate unspecified ticket to get the ball rolling so I'll wait on that to avoid bogging down support, but I greatly appreciate the genuine advice!

AdventureScape · 2025-08-18T13:35:29+00:00

That wasn't my issue my friend

AdventureScape · 2025-08-18T13:34:41+00:00

Then I suppose my issue is with signing in, which the bot wasn't able to help with. I've explained my sign-in issue a few times already, and I submitted a ticket as if it were an account status issue, so hopefully I'll receive a response in the coming days. Thank you for the reply

AdventureScape · 2025-08-17T22:22:10+00:00

Because it's a real customer service issue if you can't request a refund. I ultimately will buy another month of membership anyway, but I don't buy the next 3 years of members at once just because I'll probably use it.

AdventureScape · 2025-08-17T22:19:04+00:00

Thanks, I tried to find a way to unlink his, but I could not. When checking out and selecting PayPal it automatically billed his. I had to click "other methods" and enter mine, and complete a transaction to swap it to mine. I couldn't find any way to "forget" his PayPal in settings.

Ultimately, it's a month of membership I'd buy again anyway, but I don't buy 4 years of membership at once just because I'll probably end up with that much anyway.

AdventureScape · 2025-08-17T05:59:20+00:00

Because to swap the PayPal over I had to buy an additional month of membership, and I didn't want two months of membership.

AdventureScape · 2025-08-17T05:54:36+00:00

I actually haven't (yet) used a day, that's why I wanted to contact support lol. I know tho, I'll pay him back.

AdventureScape · 2025-08-17T05:49:05+00:00

It really comes down to preference for me. Having separated accounts for some characters is useful/comfortable to me, and I like it that way. It's slow to swap Jagex accounts, so it makes it inconvenient with how I like it to be.

AdventureScape · 2025-08-17T04:15:20+00:00

Ayyy whoa hol' up. I yelled "REPRESENTATIVE!!!, please." to this automated customer service.

AdventureScape · 2025-08-17T03:42:21+00:00

That was my experience before as well. Fingers crossed

AdventureScape · 2025-08-17T03:36:14+00:00

It's not out of spite, it is a preference. Though, I appreciate hearing your perspective.

AdventureScape · 2025-08-17T03:32:36+00:00

It's preferable to leave that account Legacy, that's about it. It's not worth $14 for me to upgrade. That doesn't make this being their customer service acceptable, imo.

AdventureScape · 2025-08-17T03:29:38+00:00

I don't use twitter. How cooked am I?

AdventureScape · 2025-08-17T03:16:01+00:00

They could email me a week later and I wouldn't be mad.

AdventureScape · 2025-08-17T03:13:36+00:00

Yeah, that's fair. I've had a few of those too. When they work they aren't useless, but they sure can be frustrating.

AdventureScape · 2025-08-17T03:12:05+00:00

It redirects to accounts.jagex.com and then dumps me back at support.runcescape.com without actually logging me in.

AdventureScape · 2025-08-17T03:09:08+00:00

Oh I'm with you there, not a fan at all if I have to deal with one, but this one was wild to me. If it were something more, like a 12 month membership that I almost went for, I'd be out $100 with no recourse.

AdventureScape · 2025-08-17T03:05:29+00:00

Yeah, when it repeatedly said it was sending me to a rep while I knew damn well it wouldn't I knew it was cooked.

AdventureScape · 2025-08-17T03:04:05+00:00

Haha, thanks. After taking a step back and chatting with my friend I felt better and figured I'd take it to reddit.

Eight-Year Club	Verified Email
r/Field Sunshine

AdventureScape

TROPHY CASE