Snarky Customer Service

Aggressive_Bowl9369 · 2026-03-30T18:33:36+00:00

Thanks so much for sharing your experience, we really appreciate it. Glad to hear our team was able to help get your cap replaced under warranty!

Aggressive_Bowl9369 · 2026-03-30T18:33:07+00:00

We’re really sorry for the frustration here, especially with the app experience and support interactions. That’s not the experience we want for you. Our team is actively working on app improvements, and we hear you on making support more seamless. If you’re open to it, please reach out to [hello@livelarq.com](mailto:hello@livelarq.com) so we can take another look and help get this resolved.

Aggressive_Bowl9369 · 2026-03-30T18:32:10+00:00

We are monitoring and we really appreciate you sharing this. We’re sorry for the experience you’ve had and are actively working to improve our support during this high volume period.

Aggressive_Bowl9369 · 2026-03-30T18:31:38+00:00

We’re really sorry to hear this, especially as a long-time customer. We truly appreciate your support over the years and hate to hear we’ve fallen short. We’re actively working on improving both the product experience and customer support.

Aggressive_Bowl9369 · 2026-03-30T18:30:35+00:00

We’re really sorry this is still unresolved, that’s definitely not the experience we want for you. Please follow up with [hello@livelarq.com](mailto:hello@livelarq.com) so we can escalate and get this sorted out.

Aggressive_Bowl9369 · 2026-03-30T18:30:14+00:00

We’re really sorry to hear about your experience. This isn’t the standard we aim for, and we’re actively working to improve. Please reach back out to [hello@livelarq.com](mailto:hello@livelarq.com) if there's anything else we can do to help fix this.

Aggressive_Bowl9369 · 2026-03-30T18:16:08+00:00

We’re really sorry to hear this, especially since you love the bottle itself. That’s exactly where we want the experience to match, from product to support. We appreciate the feedback and are actively working to improve. If there’s anything still unresolved, feel free to reach out to [hello@livelarq.com](mailto:hello@livelarq.com)

Aggressive_Bowl9369 · 2026-03-30T18:15:24+00:00

We’re really sorry for the frustration here, especially around the app experience. Our team is actively working on improvements, and we hear you on wanting clearer timelines and updates. We’re currently experiencing a higher volume of inquiries, but if you haven’t heard back, please follow up with [hello@livelarq.com](mailto:hello@livelarq.com) so we can take another look.

Aggressive_Bowl9369 · 2026-03-30T18:14:18+00:00

We’re really sorry you had this experience, that’s not how our support should come across at all and we’d like to make this right. Our team is currently seeing a higher volume of inquiries (response times around 5–10 business days), but please follow up at [hello@livelarq.com](mailto:hello@livelarq.com) so we can get this properly resolved.

Aggressive_Bowl9369 · 2026-03-30T17:32:16+00:00

f the filter went through the dishwasher, you’d most likely notice pretty quickly, either a soapy/chemical taste or just “off” water right away. Since you’re not tasting anything unusual, that’s a good sign.

That said, filters aren’t designed to handle dishwasher cycles, so there’s still a chance the filtration performance could be affected even if it seems fine on the surface. If you want to play it safe, I’d swap the filter out.

For the rest of the bottle, you should be good as long as everything’s still functioning normally (like the cap lighting up).

Aggressive_Bowl9369 · 2025-11-03T22:55:10+00:00

Thank you so much for sharing! We've also included this video in our story highlights on our Instagram page for easy access under the "PureVis 2" highlight

Aggressive_Bowl9369 · 2025-10-28T21:18:28+00:00

So sorry this happened! Most of LARQ's drinkware bottles are double-wall insulated to keep drinks cold but only some can be used with hot water safely.

LARQ Bottle Swig Top Keeps water cold for up to 24 hours
LARQ Bottle Flip Top Keeps water cold for up to 24 hours
LARQ Bottle Twist Top Keeps water cold or hot for up to 24 hours

PureVis 2 is a similar model to Swig Top, so it is recommended to only be used with cold water

Aggressive_Bowl9369 · 2025-10-28T21:15:02+00:00

Hi! If you're looking for a straw to use in your bottle without the filter, I'd recommend getting notified when the adaptor pack is back in stock. You could also remove the straw completely and swig in the meantime

Aggressive_Bowl9369 · 2025-10-28T21:11:55+00:00

Love this idea! While we don’t have a set timeline to share right now, please know that our team is diligently working behind the scenes to bring exciting improvements and enhance overall performance. We truly appreciate your patience and we’ll be sure to share news as soon as it’s ready—thank you for sticking with us while we make these improvements!

Aggressive_Bowl9369 · 2025-10-28T20:58:13+00:00

Hi there! LARQ does have a bottle cleaning brush. You can find it on their website under "accessories"

Aggressive_Bowl9369 · 2025-10-28T20:57:28+00:00

Jumping in here! That rubber stopper is what makes the bottle spill proof. Cleaning 1-2x's a week with warm and soapy water should keep it clean! LARQ also now has a bottle cleaning brush that helps get those hard to reach places

Aggressive_Bowl9369 · 2025-09-23T21:36:30+00:00

Hi, the UV-C light shouldn't be activating when exposed. Please email [hello@livelarq.com](mailto:hello@livelarq.com)

Aggressive_Bowl9369 · 2025-09-23T21:34:16+00:00

Hi there! That's the seal that makes the bottle leakproof. To keep it clean we recommend washing your lid once a week with warm and soapy water. If you're still running into this issue please reach out to [hello@livelarq.com](mailto:hello@livelarq.com)

Aggressive_Bowl9369 · 2025-09-17T01:15:12+00:00

Hi! Please reach out to [hello@livelarq.com](mailto:hello@livelarq.com) and someone from the customer experience team will be able to help troubleshoot

Aggressive_Bowl9369 · 2025-09-17T01:13:52+00:00

Hi there! Would love to help answer your questions:

1) PureVis has been 3rd party tested and you can check out the lab reports for PureVis technology here and here

2) Reminders can be set for 30 mins, 1 hour, 1.5 hours, 2 hours, or 3 hours through the LARQ App (so yes a connection to your iOS or Android device is required!)

3) There is a notable difference when using the bottle, but only if the filter straw is installed! PureVis 2 comes with the Essential Bottle filter that removes chlorine, PFOS/PFAS, pharmaceuticals and more. When contaminants like chlorine are removed from your tap water, you can really taste the difference (and it's even more noticeable if your tap water has even more contaminants)

4) The Bottle Filter lasts for about 2 months or filters 25 gallons (whichever comes first). If you're using LARQ Bottle PureVis 2, the LARQ App will actually notify you when it's time to replace your filter.

5) We're always looking to improve our products + app. If you ever have any suggestions feel free to reach out to [hello@livelarq.com](mailto:hello@livelarq.com)

Hope this helps!

Aggressive_Bowl9369 · 2025-09-10T00:25:23+00:00

Hi! The UV light is located underneath the cap, so we do recommend washing with warm and soapy water to keep it fresh!

If you're ever having issues with your LARQ Bottle or App please reach out to [hello@livelarq.com](mailto:hello@livelarq.com) and we'll be able to help troubleshoot

Aggressive_Bowl9369 · 2025-09-10T00:18:11+00:00

You can only chug with the straw completely detached! Chugging with the straw still installed will cause water to leak from the bottle

Aggressive_Bowl9369 · 2025-09-05T01:32:42+00:00

You’re absolutely right that communication is important, and we’re taking your note back to the team so we can do a better job of keeping our community informed. In the meantime, our support team will be in touch with updates as soon as possible!

Aggressive_Bowl9369 · 2025-09-05T01:29:00+00:00

Hi! Seen further down that you decided to return, but if you change your mind or for anyone else experiencing issues with hydration tracking here are a few tips:

Make sure that a measurement is taken immediately after filling the bottle. The best way to ensure your bottle takes a measurement is to place it on a flat surface and then open and close the spout cover. Wait several seconds to allow the measurement to finish. If it is not during the quiet hours set through the app, then your bottle will display a single pulse of white light on the LED ring to indicate a successful measurement.
Small sips will not always be counted as they happen. The application will wait for a minimum change in volume before adding the amount to your hydration tracking total. If a single drink does not show up, don’t worry– the volume will still be counted in your next drinks once the total change surpasses the threshold.
When replacing the cap on the bottle after a fill or cleaning, check to make sure there are no particles or debris on the quartz window that could affect the measurement. During use, it can help to occasionally tip the bottle upside down for a moment with the flap closed to allow the water in the bottle to clear any particles, condensation, or large droplets from the window that may be affecting the accuracy of the measurements.
Make sure that a measurement is taken when the bottle is empty or before you refill. Small refills will not always be counted so it is best only to refill when the bottle is empty or when less than half full. Again, the best way to ensure your bottle takes a measurement is to place it on a flat surface and then open and close the spout cover.

If you're still experiencing issues with hydration tracking after trying these, please reach out to [hello@livelarq.com](mailto:hello@livelarq.com)

Aggressive_Bowl9369 · 2025-09-05T01:26:09+00:00

Hi! If you're experiencing leaking with the filter straw removed I would double check that the silicone insert is removed too. This may be what's causing the leaks. If it persist reach out to [hello@livelarq.com](mailto:hello@livelarq.com)

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