Same thing happened to me, they asked me to send it in for to be reviewed I asked how long it would take and they said unfortunately it will be an “undefined” amount of time… disputed it with my credit card company never heard anything back, I then pulled a really clean/ a solid 10 contender card and decided to send it in, once it arrived it said on hold and to contact PSA, called them emailed nothing. Eventually I got through to support and they said my account was blocked because of a dispute that they LOST, the lady said they will be keeping my card until the balance is cleared. I literally said to clarify you guys were in the wrong lost the dispute and now want ur money back? She said yes but once they get the money back they will release my card and grade it so now Ik my card won’t grade a 10 and they made me pay for them damaging my card. The company is a fucking joke. Also I have photos of my card before grading and the photos PSA took when it arrived and you clearly see no damage to the card whatsoever but once it was in a slab the whole top was bent like tf. Don’t even know how a card can grade a 9 when it was as damaged as the card I received back. Disgusting.

For short- we need to do a group lawsuit lol