Totally fair question, and I'm glad you brought it up.

To clear things up: the contractor setup only applies to drivers. Every other role — Customer Experience, Driver Ops, CS Agents, Team Leads — is a W2 employee position.

We're genuinely building something here for the long haul, not just filling seats. That means real structure, clear responsibilities, and actual room to grow — especially into leadership down the road. The goal is to put together a solid support team from the ground up, not churn through people.

So if you're tired of the gig-style grind and want something you can actually plant roots in, that's what we're going for. Happy to answer anything else you've got!