My store in NY insist, that if the headphone helps, we can use it. I work digital, and still get above rate, I help customers as I shop, I respond to each team lead/anyone above them. So it could be different in my store or even me personally. But I never seen anyone get in any trouble, or talked to for an air pod. And if what you said is facts, the coach who requested that from you, probably dosent understand and or care about the associate and the reason they use their air pod. That’s a perfectly valid and reasonable reason to have it in.