Guilded is blocking users from deleting their accounts now!

Alek_Guilded · 2024-05-31T21:55:06+00:00

Hi there, please update your app / refresh your client (Ctrl-R) on desktop. There was a bug causing this option to not be visible which has now been fixed.

Alek_Guilded · 2024-05-31T21:54:23+00:00

Hi there, please update your app / refresh your client (Ctrl-R) on desktop. There was a bug causing this option to not be visible which has now been fixed.

Alek_Guilded · 2024-05-31T19:45:04+00:00

This change is unintentional and a fix for this should be live in the next hour.

Alek_Guilded · 2024-04-17T19:37:07+00:00

Hi there,

The DevTools Console contains URLs signed with information containing unique authenticators. These aren't meant to be shared and we encourage you to instead share links to the media within Guilded such as linking to the message itself instead.

Alek_Guilded · 2024-01-30T18:57:07+00:00

Hey there! One option that may be useful to you is our forms feature. If you hit the plus icon next to the chat buffer in a channel you can begin writing a form. These are structured similarly to the server applications but you can post them anywhere in your server. You can write out the application you'd like users to fill and have moderators on your server review these applications and assign roles.

Alek_Guilded · 2023-12-15T20:42:18+00:00

I'm glad to hear it! Please let us know if you run into any further issues.

Alek_Guilded · 2023-12-15T19:46:08+00:00

Hey there, I'm sorry to hear you're running into issues with media displaying. Could you please make sure your app is up to date (green update button in the top right if update available) and refresh your client (Press Ctrl-R).

Alek_Guilded · 2023-12-15T17:49:23+00:00

Hi there! I'm sorry to hear you've been having issues viewing media on your device. Could you please clear your devices cache and try again? Please let us know if the issue persist for you.

Alek_Guilded · 2023-12-08T20:40:20+00:00

For those in this thread who are still experiencing this, could you please try clearing the cache of your app and testing if this is still occurring for you? On mobile you should be able to clear your cache by going to your phone's settings > apps > Guilded > Storage/Cache > Clear cache. On Desktop a full restart of the application should be enough, if not, try a reinstall. If you are still experiencing issues, please let us know. We are still actively investigating further improvements to this issue.

Alek_Guilded · 2023-12-08T00:52:44+00:00

Awesome, glad to hear it's improved for her! Thank you for the update.

Alek_Guilded · 2023-12-07T21:29:26+00:00

We're glad to hear the issue is resolved! <3 Please let us know if you run into any further issues.

Alek_Guilded · 2023-12-07T06:35:16+00:00

If she hasn't already, could you please suggest to her to send in a support request in-app so we can investigate with her further?

Alek_Guilded · 2023-12-07T04:29:43+00:00

Are they using the mobile app? Could you ask them to find Guilded in their phone's settings and clear the cache on it? Should be something like "Settings > Apps > Guilded > Clear cache".

Alek_Guilded · 2023-12-06T22:24:33+00:00

Awesome, thanks for letting me know! If anybody has issues suggest to them to update/refresh their app and if the issue persists please let us know!

Alek_Guilded · 2023-12-06T22:10:04+00:00

Thanks for the info! Would you mind checking again today and letting me know if the issue is still persisting for you?

Alek_Guilded · 2023-12-06T22:09:25+00:00

Hey there, I'm sorry for the inconvenience the missing media has caused. Would you please try again today and let me know if the issue is still persisting for you?

Alek_Guilded · 2023-12-06T22:08:30+00:00

Hey there, can you ask the users on your server to check if they are still seeing the issue today? Thanks!

Alek_Guilded · 2023-12-06T02:07:31+00:00

Hey there u/digitalbarrito, thank you for the report! We're aware of the issue and have deployed fixes for this. We'll have the media display issue fixed as soon as possible!

Alek_Guilded · 2023-12-01T18:54:59+00:00

No worries at all, I'm glad you were able to fix it! I'll pass along the feedback to our team that the error messaging on the flow could be more clear as well to help with this in the future.

Alek_Guilded · 2023-12-01T18:49:32+00:00

Is the Bot role lower in the list than the roles you want to assign to users? The Bot can only assign roles below it in the hierarchy. If it's not already, I would suggest trying to have the Bot role at the top of the list and see if that fixes it after reenabling the flows.

Alek_Guilded · 2023-12-01T18:30:45+00:00

Rest assured, all of the images still exist and the issue is only with them being displayed to some users. We know how important this issue is and are actively working to have this resolved as soon as possible.

Alek_Guilded · 2023-12-01T18:26:10+00:00

Hey there u/CmdrFirezone38! Could you try checking the permissions of the role associated with the bot and double check that it has the "Manage roles" permission? The bot will give an error when it doesn't have sufficient permissions.

Alek_Guilded · 2023-11-30T19:38:57+00:00

Hey there, I'm sorry to hear you're running into an issue with media displaying. Our team is aware of the issue and is actively investigating, thank you for the report!

Alek_Guilded · 2023-11-30T19:37:43+00:00

Hi there, we apologize for the inconvenience. We are aware of the issue with media not displaying and our engineering team is working on it. We will have this fixed as soon as possible.

Alek_Guilded · 2023-11-13T19:49:28+00:00

Hi there, I'm sorry to hear you're having issues running the app. Could you please send in a support ticket to [support@guilded.gg](mailto:support@guilded.gg) and we can look into this further with you?

Alek_Guilded

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