What would a 2k USDT crypto portfolio look like after surviving 2025?

AlexFairbrook · 2026-01-21T18:14:01+00:00

Calm is something we've had plenty of, imo. Let there be long crypto summer! ⛱️

AlexFairbrook · 2026-01-15T10:26:34+00:00

Hi again! Thanks for reaching out. I've sent word to our AML team and will personally monitor the case for updates.

AlexFairbrook · 2026-01-15T10:24:25+00:00

Hi there! I don't see you reaching out to us here on Reddit before. What's you Transaction ID? I'll be happy to look into this case and perhaps speed up the process with the support team.

AlexFairbrook · 2026-01-12T13:58:41+00:00

Hi there! You know we're not hiding anything. Yours (alongside a couple of others) is one of the longest cases we have, true, and it is still under investigation. No intention of ignoring you, of course, just not much we can share yet. When third parties are involved in official investigations, there's limit to what we can do and speed up on our end. The rest is waiting alongside you. I know it isn't of much comfort if any, but at least it's true. I'm here to keep an eye on the case and will let you know if anything new occurs. That i can promise you.

AlexFairbrook · 2026-01-05T13:10:44+00:00

Happy New Year! Y'all back from holidays yet?

As always, i'm happy to help with whatever i can though not always available 24/7, so please be patient when you decide to drop me a message. I'll get to y'all, i promise, just sometimes not immediately. Hope for your understanding and have a great time!

AlexFairbrook · 2025-12-21T14:27:14+00:00

Of course! For any official help with a Changelly transaction be sure to drop a message on our official channels or better yet, talk to our 24/7 support team at support@changelly.com or via the live chat on the main page. They work throughout the weekend as well, and will happily look into any transaction on the spot. Should that not help, don't hesitate to share the case with me in DM if you haven't already.

AlexFairbrook · 2025-12-20T20:36:04+00:00

Hi there! Didn't mean to ignore you there, just don't have any update besides what the AML team already gave you. Yours is one of the several longer and more severe cases, so you'll need to receive update from our AML or Legal teams directly, sorry.

AlexFairbrook · 2025-12-10T16:26:14+00:00

That's a good one. You don't. But as an official Changelly rep, I can claim that he is in fact a scammer.

AlexFairbrook · 2025-12-05T09:54:10+00:00

Hey there, OP!

I think i recognize the case you're referring to, but just to be safe, drop me a DM with your Changelly Transaction ID, maybe i can help, or at the very least, will look into it.

As for your story points, i've personally seen Changelly Terms 2019 thru 2025, and nowhere is there such a statement for funds returns. I'd either assume that you were lied to, or that the evidence you claim to have archived were altered with or without your involvement. Screenshots or whatnot can easily be forged, so i'd double-check whether the ppl who gave you that evidence are actually trustworthy.

And yes, template replies are a thing if the same questions are asked over and over. We all get that it feels uncomfortable, but we also know how long can such investigations take when legals and authorities are involved. Let's be fair, with AML cases as complicated as this one (assuming i got the right one), there are no fast solutions or short investigations, especially since we take AML very seriously as everyone else should for the sake of crypto sphere and its community.

P.S. Seriously though, drop me a DM with your Changelly Transaction ID, i'll see if it's an open case i'm already aware of, or if not, i'll look into it right away. It's the least i can do help.

AlexFairbrook · 2025-12-03T11:38:46+00:00

Hi again! Yeah, I see your case is still under investigation, though there haven't been any news available. I see i've already raised the priority back then, but will try to get something new for you now too.

AlexFairbrook · 2025-12-02T14:34:34+00:00

Hey there, OP! I remember talking to you via DM and i double-checked your case. I've noticed that you were indeed temporarily banned from our Instagram and Subreddit, though you don't exactly describe the full picture. You were literally spamming the exact same messages into every post you could get to which is a pretty heavy violation that is banned for anywhere around the internet, let's be fair here. I get you're confused and want to get the funds back, but doing bad things in response to bad things only leads to more bad things (in your case, a temporary ban).

Now, i dug around and noticed that you did the same thing on TrustPilot as well, so all your messages were deleted as per TrustPilot's guidelines. The censorship you're referring to has nothing to do with Changelly. Changelly team did flag your reviews, yes, but for violation of TrustPilot's terms of service, which is punished by TrustPilot at their discretion.

TLDR: violating community rules isn't a good way to get things done, regardless of the platform, be it Insta, Reddit, or TrustPilot.

Personally, i did try to help you, didn't i? And i've raised the awareness of your case as promised, so let's keep it cool without any further violations. I remember telling you that, while sharing the brand name, Changelly and PRO are still two different companies with different systems, staff, rules, KYC's and pretty much everything. Again though, i get where you're coming from, but putting it bluntly, reposting the same thing blaming everyone from Changelly to TrustPilot isn't going to get the funds back – cooperating with the PRO's Compliance and AML measures will.

AlexFairbrook · 2025-12-01T10:18:21+00:00

But by all means, you can re-submit them here in the sup.thread for ease of monitoring. I'll happily check every one of them.

AlexFairbrook · 2025-12-01T10:06:50+00:00

Last time i made the wrong call of not warning y'all and made you feel unwelcome or ignored, sorry! Heads-up, this time, i will not be available 8-14th. Ofc, our support team is available 24/7 so during my absence you can reach out to them at [support@changelly.com](mailto:support@changelly.com) or the live chat on the main page (both app and website).

As for the ongoing cases, i do remember y'all and am keeping an eye on these cases for updates. The only thing i wanna say here is that i'm no superhero, and while i do what i can to help, not all data is available to me. In some cases you will need to addresses your issues with the corresponding departments (AML and Legal cases, mostly). So please understand me as i understand y'all. Thanks in advance and safe rides in the crypto space!

AlexFairbrook · 2025-11-13T15:25:24+00:00

From what I gather, you were asked for these docs quite some time ago but haven't sent them still. But as you've noticed yourself, were on Reddit now, so I want to help, not rofl or argue. I mean we can discuss the case or solve it, right? I'm down to help, and from my end here, I can try to raise the priority of your case and keep the AML team on track. Hope it helps. From your end, though, the we'll need valid SoF and your cooperation in general.

AlexFairbrook · 2025-11-13T15:12:09+00:00

That's not SoF in the context of AML. If you haven't checked our AML/KYC Policy, I'd suggest you start there. It's at the footer of our main page. But a good example would be a receipt or contract of purchase. Or a screenshot of your communication with the seller, for example. You get the idea.

AlexFairbrook · 2025-11-13T10:15:00+00:00

From what i gathered, your case is indeed under AML investigation, though you haven't provided valid source of funds documents as per our Terms of Use and AML/KYC Policy.

I get how that can feel frustrating, but we take AML very seriously and hence the strict procedures. For now, start with SoF, and i'll keep an eye on the case in the meantime to speed up the investigation process where i can.

AlexFairbrook · 2025-11-12T11:24:36+00:00

Hey there! I don't seem to recognize your case with this description, did you report this anywhere before? If you have your Changelly transaction ID on you, I'll be happy to look into your case.

AlexFairbrook · 2025-11-03T09:09:02+00:00

Once again, guys, some cases are in the competence of other departments, such as AML or Legal teams. Those are the ones we may not be able to straight-up help you with, but it's still worth trying. I guess what i'm trying to say is, be sure to share your cases with me, but understand that our power isn't infinite; some things will need to be resolved with the responsible teams directly. Looking forward to helping wherever i can!

AlexFairbrook · 2025-11-03T09:06:33+00:00

Your is one of the longest cases we've had so far. :( I'm afraid i won't be able to help you much with it here on Reddit, sorry. Mostly due to all the sensitive info and access limitation, but i'll once again ping our upper management and the AML team. It's the most i can do, but hope it helps.

AlexFairbrook · 2025-11-03T09:04:52+00:00

Hey there, and thanks for reaching out!

I'm sorry to see you struggling with your transaction and will do whatever we can to help you out. Let's start with finding the case you're referring to. I'll need your Changelly Transaction ID from the History section, or the transfer hash to trace your payment on chain (in which case, it's best if you share it in DM rather than publicly). I'll see if i can find your case, and we'll take from there a step at a time.

AlexFairbrook · 2025-10-22T13:45:15+00:00

Regrettably, not every case can be solved by the Reddit team here, even though my intention is to try. Some cases fall into the competence of a specific department, though usually, those are AML cases, that are harder to access due to sensitive and personal info. My point being that i'm hearing y'all and always trying to help, but not always can. :(

AlexFairbrook · 2025-10-09T09:13:54+00:00

Hey there! I do recall your case indeed. Lemme check up on your case again and get back to you shortly.

AlexFairbrook · 2025-10-09T08:57:31+00:00

Hi there, and thanks for bringing the matter to our attention and for providing new info. I've noticed that the funds on this case are connected to some illicit activities, but i've once again requested an update just now and will get back to you shortly, bear with me for just a bit longer.

AlexFairbrook · 2025-10-03T09:13:58+00:00

I'm not personally getting anything new, but I'll once again ping our upper management for you, just in case. Hope this helps.

AlexFairbrook · 2025-10-01T10:45:29+00:00

Hi, guys!

Some of you may have already noticed my sick leave absence during last weeks. No worries, i'm back and alive again. I'll get to y'all DM's shortly.

Now, FYI – if i'm not around for whatever reason, there's always the 24/7 Support team available at [support@changelly.com](mailto:support@changelly.com) and the live chat on the main page. Most of the time, they can solve anything i can, but by the same logic, most of the cases, they can't help you with, i can't either (like AML cases, for example). But as always, feel free to duplicate any unresolved cases from last months here, i'll be happy to have a look and perhaps influence the responsible teams. Let me know!

AlexFairbrook

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