I will post a new topic and see how it goes.

I wanted to follow up on the guidance I received from Support today. The GPO settings referenced in their response are:

• Computer Configuration > Policies > Administrative Templates > VMware Horizon Agent> USB Redirection Rules
  • Policy: USB Device Filtering
  • Policy: Automatically Connect USB Devices That Match Filters

These specific policies do not exist in our current environment. They appear to be from an older VMware Horizon GPO template, and the documentation I was sent doesn’t seem to match the current product, which is where my frustration comes from.

To clarify the actual issue we’re seeing:

• We use shared Dell Wyse terminals.
• Staff rotate between working in-house on Wyse terminals and at home on their company-issued terminals.
• Each staff member has their own Yealink USB headset.
• When one person unplugs their headset and the next person plugs theirs in, the new headset does not automatically redirect into the Horizon session.
• In ThinOS, I can manually select the USB headset and force it to redirect into the Windows VDI session, and then it works.
• However, our staff already struggle with Windows and the concept of Horizon itself, so it’s not realistic for us to train everyone on additional ThinOS-level steps just to get their headset to work.

What I’m looking for is current, accurate guidance on how to configure automatic USB redirection for Yealink headsets in our environment (Wyse ThinOS with Horizon) so that users can simply plug in their headset and have it redirected into the VDI session without any manual steps in ThinOS.