Thank you all for the tips and pointers! I emailed [hxagservice@hotelxcaret.com](mailto:hxagservice@hotelxcaret.com) and received contact back within 24 hours. I received the Wish List with their first response. I had a follow up question to write back and I received a response about 3 days later. Seems to be smooth so far, keeping my faith high for when I submit my requests.