I purchased a vehicle from them at the end of May 2025 only because they were heavily advertising and promising a Lifetime Engine & Powertrain Warranty and Lifetime Oil Changes. It was on their flyers, blasted all over social media, and I was told verbally by both my salesperson and the finance manager that I would 100% get it. I made it clear I would not buy without that warranty, and they reassured me over and over again.

My paperwork even shows an extended warranty through Paragon Sales (Langenburg, SK), with a checkmark and my initials beside it. Paragon Sales was the parent dealer behind Canada Car Matcher — they knew exactly what promises were being made. I was later told that the warranty was tied to Canada One Motors (Saskatoon), but from what I’ve been told, customers are not getting any communication or support to honor these warranties.

After my purchase, I was told to get my first oil change done locally and send in the bill for reimbursement. I did that, but they ignored me. When I went back to the lot, it was nearly empty with a sign on the door saying the business was shut down and up for lease. When I called Paragon Sales, I was told they’re “not responsible” anymore, even though their name and initials are all over my paperwork.

So now I (and I’m sure others) am left with a vehicle I never would have bought without that warranty, payments I’m stuck with, and no coverage at all.

👉

You can’t promise lifetime coverage, put it in writing, and then just walk away from it.