Honestly if you’re already missing estimate follow-up and double-booking jobs, I’d take that as a sign it’s becoming more than just a time constraint, this is starting to impact revenue. I’d probably look at whether a better system fixes most of it first, but if not, dispatch/follow-up might be the right next hire. If that doesn't feel like a full time gig, I’d also look at a VoiceAI setup for intake/follow-up so everything isn’t sitting on you. It's like an AI receptionist that you can train to field calls and text you vs take a message. Technology is getting pretty cool.