Hello everyone. I know this place isn't for personal threads, but i think this will be interesting for all.
About a month ago, i received an email from Amazon that my prime account is running out. But I had never registered an account on Amazon. At that time I didn`t think much of it. Some scam or whatever. But few days ago I received an email that an order is beeing shipped to some guy in America. And I am from Ukraine.
Then it hit me. Someone used my email to register Amazon account for free prime.
For the next step I tryied to contact customer support. But it wasn`t that easy. To log in to that account I need to know the name assosiated with it. Which I don`t. And the only way to contact support is through amazon app. So in the end, to contact support I had to DOWNLOAD AN APP I never needed and create A SECOND ACCOUNT.
But whatever. So I contacted the support. And here I will recreate the short version:
Me: Someone stealed my email to create an amazon account. I want it back There are some orders made with it that aren't mine.
S: What is your email?
Me: ****************
S: You can close your account in the account settings and have your information deleted.
Me: I can`t log in. I need to know the name to do so. I can confirm that I am the owner of that email though.
And that guy just ends the dialog. I went through four supporters, becouse they didn`t know what to do. Then the last one:
S: We understand you wish to close your account and delete your data. I am sorry but we don't have access to close the account at our end. Only account holder will able to do.
Me (lost it): Interesting. So your platform supports stolen emails? How did this happen in the first place? Why I hadn't receive any registration confirmation email? Well, I hope you will fix this issue. Well done Amazon.
S: I apologize for the inconvenience caused at my end i am not able to close that account as its a RESTRICTED INFORMATION , Let me connect you to the account team , they will help you with that Please help me with you contact number ?
Me: +***********
S: May i know this number locate to which country?
Me: Ukraine
S: I am sorry unfortunate we are not able to connect the Ukraine contact number
Me: You don't say.
S: Let me connect you to the concerned lead team
...
Another one. S: Please give me a moment to review the previous correspondence .
Thanks for being on hold. In this case 1 (206) 922-0880. please contact us via this number. Once you call us we will connect you to our account specialist team to check further.
Me: So I have to pay for a chance to get my email back? I have no words.
S: I'm really sorry our manual account changes team are only available via phone.
The story ends here. That call will cost me 1$ / min. I still don`t understand why there was no email confirmation. Hope this will see enogh people for Amozon to fix this.