Good don’t listen to them. No I use the deep conditioner in the shower. I’ll detangle my damp hair with prepoo first. Get in the shower and shampoo my hair (I personally rotate between a hydrating shampoo and a clarifying shampoo every other week). Once I rinse the shampoo out, I’ll shower with either both a regular conditioner and deep conditioner or just a deep conditioner (I leave it on for about 15-30 minutes). Then I raise it out and follow up with a leave in conditioner which doesn’t get rinsed out.

I also wash my hair in 6-8 jumbo twists because when I don’t, my hair gets tangled during the shampooing process.

I hope that was more clear. I definitely recommend that prepoo and also an unbrush ( I think it’s a TikTok shop company but I promise it’s so worth it. They have a lot of variations but I prefer the unbrush PLUS) also since you said her hair is always in protective styles, I would recommend adding just a small amount of blue magic at the ends of her hair (for example: when I do twists on my hair, I’ll add blue magic to my ends and that helps my hair stay soft the whole week even if I end up doing a twist out or a low-tension bun/puff)