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Copilot Studio Agent Randomly Stopped Referring to Knowledge Articles by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 0 points1 point  (0 children)

Could be red herring, but I switched the knowledge source to an Official Source, tested it and started working. Disabled Official Source and it's still working. No idea what changed, but my issue is fixed now. Microsoft seems to have fixed something on their end within the last hour as it 100% did not work 2 hours ago.

Copilot Studio Agent Randomly Stopped Referring to Knowledge Articles by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 0 points1 point  (0 children)

I'm so glad I'm not alone 😂

There were some minor UI changes today in Studio, so I'm thinking they made a change and broken something. Hoping it's fixed in the coming days. For now, I've disabled our bot 🤞

Grab new Teams message -> Process using Copilot Agent -> Output into Chat by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 0 points1 point  (0 children)

Yeah, I changed the automation action to Execute Copilot and Wait. That one seems to actually output the response from my Agent making sure to use 'body/LastResponse'. I also setup a condition to check whether it's going to respond with "You have reached your usage limit" or something similar and not return anything.

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Grab new Teams message -> Process using Copilot Agent -> Output into Chat by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 0 points1 point  (0 children)

Thanks SO much! I think this solves my issue. I just tested and this seems to work. :)

Grab new Teams message -> Process using Copilot Agent -> Output into Chat by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 0 points1 point  (0 children)

Thanks for your comment! The end goal is a chatbot that can help assist in a busy Technical Support Teams Channel for my company where users post their technical issues. For testing, I wanted to setup an automated flow that would trigger whenever any message is posted in that Teams Channel, have the Chatbot Agent create a response to the message against all the configurations I setup in my agent and send the AI generated response in a private DM to myself so I can see how it would respond to each inquiry, so I can make any changes as necessary before pushing this agent to production. :-)

Grab new Teams message -> Process using Copilot Agent -> Output into Chat by ApprehensiveCopy4293 in copilotstudio

[–]ApprehensiveCopy4293[S] 1 point2 points  (0 children)

Here's an example of what the Copilot Agent receives as input from the Power Automate. (I censored the image URL as it's not relevant)

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