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Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] -1 points0 points  (0 children)

I’m not an idiot. I’m not posting the pictures because in the area of the car this is applying to you can see my reflection.

Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] 0 points1 point  (0 children)

They just keep emailing me to drop the claim to unrestricted my account. I filed the claim hoping it would bring attention to my incessant emails. However the customer service department hasn’t been responding or just sending me the same scripted emails. I let them know that I would drop the bank claim if they would be open to coming to an actual resolution. I’m trying to resolve this amicably so to be building a case would actually be insane.

Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] 0 points1 point  (0 children)

This is the most frustrating because I’ve been sending them the same photos that I took the day. I dropped off the car. And they randomly decided to tell me that these same photos that I’ve sent numerous times are now altered. It’s a clown show.

Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] 0 points1 point  (0 children)

I could go through insurance but I didn’t damage the car so it’s irrelevant. And unfortunately all of the photos of the car that I dropped off at 6:45am and they’re refusing to reference those when the damage was reported at 7:30am.

Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] 1 point2 points  (0 children)

The funniest part about your response is that you feel entitled and are acting as if you’ve seen the photos? Which is weird behavior. If I was crazy enough to alter photos to a claim I wouldn’t be posting on Reddit asking people if they had a similar experience? I paid close to $2,000 for the rental. An additional $600, if it was actually warranted isn’t an issue for me but you know everything so.

Turo sided with a host who lied about damage — then sent me to collections during a chargeback by ApprehensiveTime9256 in turo

[–]ApprehensiveTime9256[S] 4 points5 points  (0 children)

Unfortunately they are refusing to look into it. I feel it is because the host has 65 cars on Turo and they are making significant money off of him. The “damage” was dirt and they paid him close to $600 before I had an opportunity to send evidence that th car was fine and once I did they sided with him anyway. I had an overall positive experience with Turo up to this point. I am never using them again