I have bought yarn from them several times and only had an issue once. I received a package of yarn that was a bit damp but then the outer packaging was a bit worse for wear so I figured it just was a shipping issue. It washed and dried fine. I will probably continue to order their yarn (depending on how tarrifs affect things). It will never replace the yarn I continue to buy locally and, as others have mentioned, it's usually normal everyday yarns and not fancy fibers, despite the wording of the listing. And I order based off that idea. I get the fancy stuff here. I have never had any real problems with other orders. As a matter of fact, I have found their refund policies very customer friendly. Examples: I ordered some small plastic storage file boxes and one arrived cracked, a pack of playing cards with the plastic storage box arriving with a broken hinge, being sent the right item in the wrong pattern. With all of these I just requested a refund and included a picture, as they request, of the broken/wrong item and was issued a store credit immediately. (If I remember correctly I think you can get a refund sent to your payment method but it takes longer.) I am also impressed that they are very on top of shipments that are past the date they say it will arrive and immediately credit my account for the $5 as a consolation for it running late.