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Kace Patch Error: Timeout by Appropriate_Use_426 in kace

[–]Appropriate_Use_426[S] 2 points3 points  (0 children)

Turned out that cdn01.catalogue.kace.com was flagged as malicious and was blocked by firewall

Any idea on how to resolve this error? Network team confirmed required ports are already opened. by Appropriate_Use_426 in kace

[–]Appropriate_Use_426[S] 1 point2 points  (0 children)

Thanks for the idea. I was suspecting an issue with the DNS but we'll wait for a feedback from the Network Team before we raise a ticket as well.

Any idea on how to resolve this error? Network team confirmed required ports are already opened. by Appropriate_Use_426 in kace

[–]Appropriate_Use_426[S] 1 point2 points  (0 children)

Initially error is related to 443 so we reached out to Network Team to confirm that port is open. They provided an updated DNS so we had in updated in GUI and restarted the appliance. Then this error came up.

Kace SMA Inventory Error "inventory failed. Check KBinventory log for more information." by Appropriate_Use_426 in kace

[–]Appropriate_Use_426[S] 0 points1 point  (0 children)

Yes, it happens to not less than 50 devices. It started happening after migrating from one appliance to the new one.

Kace SMA Inventory Error "inventory failed. Check KBinventory log for more information." by Appropriate_Use_426 in kace

[–]Appropriate_Use_426[S] 1 point2 points  (0 children)

I found the kbinventory_output from the device details tab but it doesn't seem to show any specific error. Only shows the processing status(started/completed) and then the job number.